Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Sales in attracting new and old customers to the hotel be responsible for providing assistance to the team;
- Manage all aspects of sales activities, including receiving initial inquiries, timely preparation of prospect information, proposals, correspondence and contracts, pending reservations, etc. help coordinate and resolve issues such as:
- Prepare proposals and contracts as required:
- Contacting customers as necessary:
- Control of timely return of contracts to the counterparty:
- Accurate reporting of all advertising and information materials:
- Coordinate specific marketing initiatives involving revenue streams:
- To acquire and share knowledge about Fairmont Baku Hotel products, including accommodation services, meeting facilities, history and heritage, activities and local programming
- To participate in field inspections, familiarization tours, trade exhibitions;
- Understand and adhere to all departmental guidelines and policies;
- To report any technical problems and necessary needs in the work process immediately to the direct manager;
- To perform other duties determined by the direct manager;
- To assist the work of other employees of the department;
- Prepare and submit all reports directly to the manager during the period of duty;
- Respond professionally to customer questions and understand their needs and requirements;
- To establish close cooperation relations both with colleagues within the Sales department and with employees of other departments;
- Working in the 1C program, adding the monthly attendance schedule to the system;
- To be responsible for internal coordination with the sales and marketing team;
Qualifications
- Higher education (tourism and hotel management is desirable)
- Experience in the relevant position (preferred)
- Knowledge of Opera PMS Software, Microsoft Windows computer programs
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Fluent Azerbaijani, English; Russian language is an asset
- Strong team player who can work independently in a fast-paced environment
- Dynamic, willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
