- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
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Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates
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REF47183I
Royal Service Agent - Arabic Speaker
Region
Luxury & Lifestyle
Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.
- Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
- Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
- Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
- Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
- Maintain accurate records of guest requests, complaints, and feedback using the property’s service management system.
- Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
- Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
- Provide translation assistance for Arabic-speaking guests when required.
- Ensure adherence to company policies, procedures, and service standards at all times.
- Previous experience in a front office, guest service, or call center role within the hospitality industry is preferred.
- Fluent in Arabic (spoken and written) and English.
- Additional languages are a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and remain calm under pressure.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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