- Full-Time
- Temporary
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
The Savoy, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF17395Q
Reservations Consultant, The Savoy Hotel
Region
Luxury & Lifestyle
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Title: Reservations Consultant
Department: Reservations
Inspired and Supported by: Director of Reservations
Salary: £33,188 (including service charge) + commission
Your purpose will be:
To work with the Reservations Team to help contribute towards promoting and selling of The Savoy bedrooms and facilities.
You will be accountable for:
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently
Responding to all guest enquiries in an engaging manner whilst using Savoy standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.
Ensuring all calls, emails and procedures are performed in line with the service standards set by the hotel.
Updating reservations ensuring a flawless arrival and departure experience.
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.
Paying exceptional attention to detail by not comprising on quality standards.
Building relationships with both our guests and your fellow colleagues
Being organised and proactive in managing your tasks.
What you will need to do in this role?
- 1-3 years’ experience in the Hospitality Industry.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships with others.
- Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
- Applicable job related skills as per Accountable Duties.
What’s in it for you?
Competitive salary, pension, and life assurance
31–33 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes, optician reimbursements, and local discounts for F&B and retail
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
SLS PLAYA MUJERES, Isla Mujeres, Mexico
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Quintana Roo
Job Category
Sales & Marketing
Description
Responsable de gestionar, crear y optimizar las plataformas de redes sociales del SLS Playa Mujeres, con el objetivo de mejorar la presencia online del hotel y atraer a nuevos huéspedes, especialmente
Reference
28db00f9-1708-4649-815b-d6eb7c1cc94e
Expiry Date
01/01/0001
Salary
Location
Sofitel Legend Casco Viejo - Panama City, Panama City, Panama
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Panama City
Job Category
Sales & Marketing
Description
Design Tailored Sales Strategies: Develop and implement creative, high-impact sales strategies to attract and retain ultra-high-net-worth individuals, corporate clients, and luxury travel partners.Cul
Reference
f0b8e419-3381-4001-8b4b-a9f90ff607d4
Expiry Date
01/01/0001
Salary
Location
Victoria Golf Resort and Spa Managed by Accor, Vilamoura, Portugal
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Portugal
Job Category
Sales & Marketing
Description
Banquets Supervisor - (M/F/X)Elevate every moment into an exceptional eventAt Victoria Golf Resort & Spa – Managed by Accor, every event is more than just a reception – it's an immersive, elegant, and
Reference
41ae3ba3-8a3a-42ff-b135-e724ca527b4b
Expiry Date
01/01/0001
Salary
Location
, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
What you will be doing:Greet and assist guests, visitors, and staff in a friendly and professional mannerAnswer and direct incoming calls promptly and accurately using a multi-line phone systemProvide
Reference
7e233513-70e3-4eaa-85b7-bf184ce2fc6b
Expiry Date
01/01/0001
Salary
Location
Le Royal Monceau - Raffles Paris, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
En tant que Stagiaire Groups & Events (H/F), vous rejoindrez notre équipe dynamique et serez impliqué(e) dans l'organisation et la coordination des événements au sein de notre beau palace parisien.Vou
Reference
5cbc96b8-2b5b-45a7-8374-f062fcbb7b01
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Vous êtes passionné(e) par la gastronomie, le lifestyle et les tendances marketing ? Vous avez envie de contribuer à positionner nos restaurants, bars et banquets parmi les lieux incontournables de la
Reference
95f60908-815b-4d19-8d19-1aec72ad1f0b
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Annonce de recrutement : Coordinateur Communication InterneVous souhaitez dynamiser la communication au sein d’une organisation ? Nous recherchons un(e) Coordinateur Communication Interne. Vos missio
Reference
efa01927-1e9b-4a34-8cde-bb4134b2f361
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Nous recherchons un(e) Coordinateur(trice) Marketing motivé(e) et organisé(e) pour rejoindre notre équipe dynamique. Vous contribuerez à la mise en œuvre des actions marketing, à la gestion des campag
Reference
df881690-f98a-49be-bf49-8303e2bb8fc7
Expiry Date
01/01/0001
Salary
Location
Victoria Golf Resort and Spa Managed by Accor, Vilamoura, Portugal
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Portugal
Job Category
Sales & Marketing
Description
Sales Manager – MICE H/F/XAt Victoria Golf Resort & Spa, business meets serenity in a setting where nature, elegance, and wellness come together. As Sales Manager – MICE, you will be the key architect
Reference
9bf219bb-dd38-49f6-8eb7-a769c227bdd6
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
The Vice President, Brand Leader is a key member of the Global Brand Leadership team and a key partner of the Brand Marketing organization. He/she functions as the strategic guest experience leader fo
Reference
9d41daff-82c5-4d8c-9aea-66ae13492354
Expiry Date
01/01/0001