- Full-Time
- Permanent
- RAFFLES
- Retail
__jobinformationwidget.freetext.LocationText__
Singapore
__jobinformationwidget.freetext.ExternalReference__
REF30982Y
Retail Operation Executive
Region
Luxury & Lifestyle
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers’ queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
Primary Responsibilities
Providing A Great Shopping Experience
- Handling customer complaints and concerns.
- Answer to customers questions through in-person, phone, email, chat and may also providing timely, empathetic help that keeps customers’ needs at the forefront of every interaction.
- Be personalized, competent, convenient and proactive.
- Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
- To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
- Operate P.O.S machine and handle cash and other payment methods professionally, courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
- Manage and communicate merchandise opportunities to Boutique Manager.
- Participate on monthly inventory stock take.
- Proactively engages with all guests and upsells items.
Supervision/Training Of The Retail Team
- Inducts and trains Retail Associates in technical skills and product knowledge.
- Manages team within guidelines of the hotel.
- Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
- Ensures that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develops own knowledge and skills as a contributing member of the Retail team.
Online Orders And Store Orders
- Ensure that all web orders and enquiries are answered timely.
- Ensure all online products information, inventory and new products are up to date
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- To oversee and ensure smooth processing of mail orders request.
- Timely providing feedback from guests to enhance guest’s experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or hotel.
- Corporate purchase/festive hampers.
- To record and handle any defective and damaged goods and highlight to Manager in timely manner
- Performs any other duties and responsibilities that may be assigned.
Tour Guide
- Manage and communicate with tour guide at the boutique.
- Participate in relationship building with the tour guide.
Candidate Profile
Knowledge and Experience
- Minimum of 2 years of relevant experience in the retail industry.
- Ability to speak Japanese will be an advantage.
Competencies
- Interpersonal skills well developed with guests, employees, management.
- Ability to work independently, effectively, reliable and self-directed.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Self-motivated and energetic, confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
ibis Roma Fiera, Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Rome
Job Category
Rooms
Description
Tecnica professionale e relazione con il cliente:Riserva alla clientela un’accoglienza calorosa, efficiente e all'altezza degli standard qualitativi dell’hotelEsegue nel sistema informatico in uso nel
Reference
f266abed-3a3f-4bb8-a343-83dcf7f7c245
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Serris - Val d'Europe, Issy-les-Moulineaux, France
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Issy-les-Moulineaux
Job Category
Administration & Support
Description
Agent de sécurité (H/F) Gardien et protecteur. Vous assurez la sécurité et le bien-être de vos collaborateurs, de vos clients et de vos visiteurs. Vous êtes attentif, efficace et dévoué. Vous faites
Reference
a2a6eb5e-e8bc-49f9-82fc-f3512424a852
Expiry Date
01/01/0001
Salary
Location
Novotel Thalassa Le Touquet, Le Touquet, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Le Touquet
Job Category
Food & Beverage
Description
Elaboration et dressage des plats conformément aux fiches techniques et aux process définis par le site, Accompagnement et formation des commis, apprentis et stagiaires, Coordination, production et e
Reference
e217ac8d-7d75-4d23-bb6d-c693dadf8796
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Jumeirah Lakes Towers, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
HOUSEKEEPING COORDINATORWe are seeking an Housekeeping Coordinator who is passionate about flawless service, has an unfailing attention to detail commitment to attend work as scheduled.Key Responsibil
Reference
b4c6b551-6e7d-4196-a803-2acca6366abd
Expiry Date
01/01/0001
Salary
Location
Mercure Johannesburg Bedfordview Hotel, Germiston, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
South Africa
Job Category
Sales & Marketing
Description
Develop a flexible sales strategy to reflect the achievement of hotel budget commitment and which responds to local market conditionsTake a proactive sales approach and in line with strategy, adapt sa
Reference
6dad3341-1bc0-43d3-ae85-cba94460042c
Expiry Date
01/01/0001
Salary
Location
Novotel Sunshine Coast Resort, Twin Waters, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Australia
Job Category
Sales & Marketing
Description
Coordinate and manage all aspects of conferences and events from inception to post-event follow-up, ensuring utmost client satisfaction.Support the Conference and Event Sales Manager in day-to-day ope
Reference
f734cf6f-d167-482f-ba1c-4db3200b01aa
Expiry Date
01/01/0001
Salary
Location
, Newport, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
First impressions are everything! As a hotel team member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.W
Reference
bf9f6918-59cb-417a-8e20-afd59569c81a
Expiry Date
01/01/0001
Salary
Location
Qantas Lounges by Accor - Perth, Perth Airport, Australia
Experience Level
Associate
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Australia
Job Category
Food & Beverage
Description
Greet and welcome guestsBe knowledgeable of and operate within the Food Safety Program (e.g. Awareness of allergies and dietary requirements)Maintain hygienic food service techniques at all times.Main
Reference
2acfebc0-75d0-4515-a99d-8dc5399f6a26
Expiry Date
01/01/0001
Salary
Location
Sofitel Sydney Wentworth, Sydney, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
As our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service. Assisting management for the Hotel Front Of
Reference
8f06609d-4d7b-47aa-83ea-5adbb88ea6d0
Expiry Date
01/01/0001
Salary
Location
ibis Mazatlan Marina, Mazatlan, Mexico
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mexico
Job Category
Food & Beverage
Description
Recibir cada turno, verificando el fondo de caja con la finalidad de que no existan faltantes. Realizar el inventario de bebidas alcohólicas y refrescos con el fin de que no exista ningún faltante o p
Reference
06c19392-97e3-4d28-a823-99a00d03b854
Expiry Date
01/01/0001