Company Description
Accor is the Pacific's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 100 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement, beyond limits.
Conveniently located beside Mackay Airport, ibis Mackay offers modern accommodation, warm and friendly service, and the lively TurBARlence Tavern - all just a short walk from the terminal. Welcoming business and leisure travellers alike, our team is passionate about creating relaxed, memorable guest experiences in the heart of tropical North Queensland.
As part of Accor, one of the world’s leading hospitality groups, you will join a global network of passionate hospitality professionals committed to placing people at the heart of everything we do.
Job Description
We're looking for an experienced and dynamic Restaurant Manager to join our leadership team. You will play a key role in overseeing all aspects of daily operations of the food and beverage offering, delivering memorable guest experiences, leading service excellence, and developing our people.
- Lead front-of-house food & beverage operations, delivering friendly, professional service
- Manage restaurant and bar teams, planning daily activities
- Manage guest issues and support emergency response procedures
- Ensure clear communication through service logs and cross-department collaboration
- Drive performance against budgets, service standards, and customer satisfaction targets
- Support team training, inductions, and compliance with food safety, safe work and hygiene standards
- Manage inventory, coordinate with suppliers, and implement cost control measures to optimise profitability while maintaining quality
- Demonstrate strong problem-solving and conflict resolution skills in a fast-paced, dynamic environment
- Represent the restaurant professionally and build lasting relationships with customers, staff, and community stakeholders
Qualifications
Qualifications
- A demonstrated passion for leading the next generation of hospitality leaders.
- Previous experience in restaurant management or a supervisory role within the food service industry
- Ability to support and guide team members to reach operational expectations
- Strong organisational skills and time management
- Strong interpersonal and problem-solving abilities
- Excellent interpersonal skills and presentation
- Excellent communication skills, both written and verbal
- Proficiency with restaurant management software and Point of Sale (POS) systems
- Solid understanding of inventory management, cost control, and budget management
- Experience with staff scheduling, recruitment, and performance management
- Ability to work collaboratively with diverse teams and foster an inclusive workplace environment
- Familiarity with Australian food safety regulations and local compliance requirements
- Hold current Responsible Service of Alcohol (RSA - or ability to obtain)
- Flexibility to work evenings, weekends, and holidays as operational needs require
- Full working rights in Australia
Additional Information
With over 400 hotels in Australia and 5,000 across the globe, we provide endless career development opportunities, a rewarding work environment as well as discounted hotel accommodation worldwide.
