- Full-Time
- Permanent
- FAIRMONT
- Food & Beverage
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Fairmont Jakarta, Jakarta, Indonesia
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REF72977O
Restaurant Assistant Manager - All Day Dining
Region
Luxury & Lifestyle
Fairmont Jakarta
Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.
We are seeking a dynamic and experienced Restaurant Assistant Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Restaurant Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting.
- Supervise daily restaurant operations for breakfast, lunch, and dinner service (buffet and à la carte).
- Ensure service standards align with five-star hotel expectations and brand guidelines.
- Monitor buffet presentation, food safety standards, and guest traffic flow.
- Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness.
- Greet and interact with guests, handling feedback and complaints professionally.
- Ensure high levels of guest satisfaction through personalized service.
- Monitor guest feedback channels (e.g., in-person, comment cards, digital reviews) and report trends.
- Lead and supervise service staff, including hosts, servers, and bussers.
- Assist in monitoring departmental budgets, cost control, and labor productivity.
- Support inventory management, ordering of supplies, and stock rotation.
- Ensure accurate daily reports, shift checklists, and billing procedures.
- Maintain compliance with local food safety regulations.
- Diploma or degree in Hospitality Management or related field.
- Minimum 2 years of experience in a supervisory or assistant manager role in a high-volume, upscale buffet or all-day-dining outlet.
- Prior experience in a five-star hotel environment is preferred.
- Fluent in Bahasa Indonesia and proficient in English (spoken and written).
- Excellent communication, interpersonal, and organizational skills.
- Strong leadership and team-building abilities.
- Familiarity with POS systems (e.g., Oracle Micros), reservations software, and basic office applications.
- Guest-oriented with a proactive service mindset.
- Calm under pressure and adaptable to changing situations.
- Knowledge of current dining trends and Jakarta’s F&B market.
- Strong sense of attention to detail and quality assurance.
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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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