Assistant Director of Food & Beverage

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.

Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.

Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.

What is in it for you:

• Premium preferred provider medical/drug/vision benefits at competitive prices.
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage (1x annual salary) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 15 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• Incentive Bonuses are available to inspire creativity & dedication to deliver exceptional experiences. 
• We go the extra mile by offering 50% discounts at hotel restaurants, 50% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with unlimited employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary food & beverage on property

What you will be doing:

• Supervise the daily operation of all Food & Beverage venues, including restaurants, bars, lounges, banquets, and In-Room Dining.
• Coordinate front-of-house service standards and maintain seamless collaboration with culinary, stewarding, and banquets teams.
• Monitor service quality, product presentation, cleanliness, and adherence to health and safety standards.
• Conduct daily walkthroughs to evaluate readiness, atmosphere, and brand presentation in all venues.
• Support outlet managers with staffing, scheduling, floor coverage, and operational adjustments during peak service periods.
• Support the Director of F&B in budget preparation, forecasting, and monthly P&L analysis for all outlets.
• Monitor and control beverage and labor costs, maintaining target GOP and efficiency benchmarks.
• Conduct menu and beverage program analysis (sales mix, contribution margins, guest preferences) to identify profit opportunities.
• Review pricing strategies and coordinate with culinary and beverage teams on cost control initiatives.
• Assist in tracking competitor activity and local market trends to ensure strategic positioning of Fairmont Orchid’s venues.
• Lead, coach, and mentor outlet managers and service teams to uphold Fairmont standards of gracious, anticipatory service.
• Support recruitment, onboarding, and performance management processes within the F&B division.
• Conduct regular service training sessions and pre-shift briefings emphasizing sequence of service, upselling, and guest engagement.
• Develop leadership pipeline within front-of-house management ranks through coaching and cross-training opportunities.
• Promote a positive, inclusive work culture built on accountability, teamwork, and professional growth.
• Maintain strong presence in all venues during service periods, engaging with guests and resolving service challenges promptly.
• Monitor guest satisfaction scores, social media reviews, and direct feedback to identify areas for improvement.
• Lead guest recovery efforts in partnership with outlet managers, ensuring follow-up and retention strategies are implemented as well as responding to guest reviews online.
• Work with Marketing and PR to roll out promotional events, activations, and collaborations that elevate guest engagement.
• Partner with culinary and food & beverage teams to align concepts, menu narratives, beverage programs, and service experiences focused on luxury and brand storytelling.
• Ensure Silverware POS, OpenTable, and related systems are optimized, updated, and used consistently across all outlets.
• Ensure all comps, voids and discounts are properly applied, accounted for and signed off by management and updated in the “Daily Operating Packet”
• Support internal audit procedures and annual SAQ achievement as primary champion for F&B
• Review daily revenue reports, cover counts, and labor productivity results to identify performance trends.
• Maintain and update outlet SOPs, sequence of service standards, and operational checklists.
• Ensure compliance with all Fairmont policies, safety procedures, and local health regulations.

Your experience and skills include:

• Minimum 5 years of progressive Food & Beverage management experience in a luxury or lifestyle hotel environment.
• Strong awareness of current food and beverage trends, including craft cocktail innovation, wine program development, local sourcing, sustainability, and experiential dining concepts.
• Proven ability to empower, grow, and mentor emerging leaders and colleagues, fostering a culture of collaboration, accountability, and continuous development.
• Proven success managing multi-outlet operations, front-of-house teams, and banquet functions.
• Strong financial acumen with working knowledge of budgeting, forecasting, and P&L management.
• Degree or diploma in Hospitality Management or related field preferred.
• Proficiency in Microsoft Office Suite, Silverware POS, and OpenTable.
• Excellent leadership, communication, and problem-solving skills.
• High-volume premium restaurant experience strongly preferred.
• Multiple venue leadership and resort setting experience strongly preferred
• Ability to work flexible hours, including evenings, weekends, and holidays.

Salary Range: $105,000 - $120,000 USD

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Your team and working environment: Come join the energetic and creative Food & Beverage 'Ohana at the Fairmont Orchid. We work together as a dynamic team to drive guest satisfaction and brand reputation!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About Fairmont Hotels & Resorts:  At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-KK2

#AlohaOrchid