Outlet Manager

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

Role Overview:
An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

1. Operations Management:

   • Manage day-to-day outlet operations, including opening/closing procedures.
   • Monitor inventory levels and ensure timely replenishment.

2. Team Leadership:

   • Supervise and train staff to deliver excellent customer service.
   • Create staff schedules and manage performance evaluations.

3. Customer Service:

   • Address customer concerns promptly and professionally.
   • Maintain a welcoming environment to enhance the customer experience.

4. Sales and Revenue:

   • Drive sales to meet or exceed targets.
   • Implement promotions and upsell products/services.

5. Compliance and Reporting:

   • Ensure adherence to safety, hygiene, and company policies.
   • Prepare daily/weekly reports on sales, expenses, and staff performance.

Qualifications:

• Bachelor’s degree in business, hospitality, or related field (preferred).
• 2-5 years of experience in retail or hospitality management and 1-2 years experience in similar role.
• Strong leadership, communication, and organizational skills.
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS