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  1. Full-Time
  2. Permanent
  3. RAFFLES
  4. Sales & Marketing

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Raffles Seychelles, Baie Ste Anne, Seychelles

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REF36007D

Reservations Supervisor

Region

Luxury & Lifestyle



Company Description

Raffles Hotels & Resort is a collection of award-winning luxury hotels located in vibrant destinations around the world. It is part of AccorHotels brands, which offers unique moments and diverse experiences in more than 4.100 addresses throughout 95 countries. From luxury to economy, each hotel shares a common, well-being and warm welcome.


Raffles Seychelles offers spectacular colleague accommodation, accompanied by world class facilities, transportation, uniforms, meals and boat tickets to and from Praslin/Mahé. The Resort features 86 luxurious villas, the award-winning Raffles Spa as well as several stylish and unique dining options. 

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.


Job Description

To oversee day-to-day operations of the Reservations office, contributing to exceptional results in Guest, Colleague and Owner/Investor goals and outcomes.

 

KEY ROLES & RESPONSIBILITIES

  • Provide supervision, training, direction and leadership to Reservations Staff, including scheduling, performance management and department planning with the assistance of the Reservations Manager.
  • Ensure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals.
  • Assist in preparing daily, weekly and monthly reports
  • Understand Revenue Management strategies, sell levels and sell directed rates and apply these methods to the sale of available hotel inventory
  • Assist in the coordination of new rate offers including rate building, determining operational flows, communicating offers to the hotel community, and deficiency testing
  • Coach agents in areas of up-selling, cross-selling and ongoing skill set knowledge and call management in a professional, helpful manner
  • Lead by example in fostering positive employee relations and demonstrating core values
  • Ensure information provided to guests is accurate and individualized.
  • Monitor day-to-day operations to ensure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized. 
  • Adhere to the hotel’s Health and Safety policies
  • Ensure smooth shift changes with proper pass-on to the next shift
  • Develop and maintain training manual for Reservations
  • Report any equipment failures/problems & repair requests to Maintenance Department

 

PERSONAL ATTRIBUTES

  • Written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with all hotel guests and patrons
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

 


Qualifications

  • Diploma from School for Tourism & Hotel Management
  • Minimum 1 - 2 years experience preferably in guest services/tele-marketing

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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