Reservations Sales Agent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

Your experience and skills include:

• Service focused personality.
• Proven customer service skills with sophisticated communication skills, both verbal and written.
• Computer literate with strong abilities in Microsoft Office.
• Excellent interpersonal skills with the ability to connect with others easily, as well as proven problem solving abilities.
• Highly responsible and reliable, demonstrating initiative as required.
• Ability to work well under pressure in a fast-paced, team-based environment.

What you will be doing:

• Consistently offer professional, friendly and engaging service while corresponding with guests via various methods in a timely manner.
• Book, enter and update room reservation requests & rooming lists, as well as build & maintain group blocks, using the relevant systems to ensure a flawless check-in & check-out process.
• Ensure accurate payment information is received and inputted in a timely manner.
• Maximize revenue by upselling guestrooms and recommending hotel facilities.
• Assist with balancing inventory/room types.
• Liaise and maintain strong working relationships with Sales, Food & Beverage, Front Office & other departments as required.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Due to the requirements of the role needs to be performed onsite, no working from home options available. 

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel recently opened on 1 July 2024.

The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, is located just steps away from Terminal 4, Melbourne Airport. Guests can enjoy access to a fitness centre, conference rooms, pool, co-working space and a number of food & beverage venues which form the hub of the mixed-use precinct.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary car parking.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.