Event Sales & Services Coordinator

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Coordinate and oversee Opera Sales and Catering system to all include definite, tentative and prospective group and catering booking activity.
• Generate group sales contracts, proposals and deposit/payment invoicing
• Consistently offer professional, friendly and engaging service
• Ensure prompt and courteous service is extended to both internal and external customers
• Escort general inquiries during site inspections
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required
• Maintain a positive relationship with all guests, vendors, Colleagues and global sales network
• Ensure all sales promotional literature is current and updated Update convention bureau lists
• Prepare and disseminate month-end reports
• Provide all administration duties for the Sales office
• Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal 
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous sales or administrative experience preferred
• Advanced skills in Microsoft Window applications and/or relevant computer applications required, Knowledge of Opera PMS an asset
• University/College degree in a related discipline an asset
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all time 

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer.  EOE/M/F/D/V