Reservations Manager

Be ready to elevate your skills and ability.  Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

A career that lets your passion shine:

We are looking for a ‘guest obsessed’ and natural leader who thinks outside the box and strives for success to lead our reservations team.

Take the lead in shaping exceptional guest experiences through strategic reservation management. Your key responsibilities will include:

• 🛎️ Overseeing Daily Operations   Ensure smooth and efficient functioning of the reservations department, maintaining luxury brand standards
• 🌟 Team Leadership & Development   Inspire, train, and guide the reservations team to consistently deliver outstanding guest connections
• 🔗 Cross-Department Coordination   Maintain clear and proactive communication with internal teams to ensure seamless guest experience
• 🎯 Handling Special Bookings   Manage group and VIP reservations, allocations, and special requests
• 📊 Inventory & Rate Strategy Management   Collaborate with the Revenue team to optimise room inventory and implement effective pricing strategies.
• 📑 Reporting & Performance Analysis   Generate and interpret reservation reports to ensure compliance, track performance and identify opportunities
• 📈 Revenue Monitoring & Forecasting   Analyse booking trends, market demand, and pickup pace to maximise revenue opportunities and support accurate budgeting and forecasting

What you will bring to the role:

• Minimum 2 years reservations supervisory or management experience
• Experience with Opera or similar property management system
• A guest-focused personality is essential
• Exceptional written and verbal communication
• Strong interpersonal and problem-solving skills
• Demonstrated leadership qualities, with a focus on interdepartmental relationships and internal team culture
• Full, unrestricted Australian working rights

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• On site car parking included
• Dry cleaning allowance for business attire
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special note:  only applicants with full Australian working rights will be considered