Reservations Manager

We are looking for a Reservations Manager to join the pre-opening of SLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea. SLS The Red Sea is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

1. Supervises and practices in activities of Reservation Supervisor / and Clerk engaged in receiving, processing and confirming guestroom reservations and in maintaining guest history cards.
2. Establishes a working procedure to cope with the revisions, cancellations and information calls processed.
3. Accomplishes and maintains the following reports:

- an accurate daily and monthly record and count of reservations confirmed, room reserved, and rooms available for sale to determine under or overbooking and keeps Front Office Manager informed on occupancy situations;

- monthly credit cards space bank report

- preliminary, monthly and weekly forecasts of occupancy for the final approval of the Front Office Manager;

- monthly and annual statistical reports on all relevant occupancy information, classification of bookings and sources of business;

1. Prepares weekly list of expected VIP’s with adequate information on each and sends these out to the department heads.
2. Approves credit standing in the travel agent voucher index file
3. Updates monthly the travel agent index file by watching out for announcements from credit department, sales dept., etc.
4. Answers verbal or written inquiries regarding rate confirmation, tour operators’ commission, sightseeing tours, transfers, car rental, hotel facilities, etc.
5. Explains hotel policies to guests and acts in accordance with these policies in settling problems that may arise in relation to reservations
6. Sees to it that reservation slips have been filled up correctly; informs FOM an HK of VIP and special arrangement reservations.
7. Promotes and maintains good public relations with travel agents, airline companies and commercial organizations and solicits business for the hotel.
8. Coordinates with credit manager and accounting department refunding or cancellation of reservations with deposit.
9. Initiates requests for fruits, flowers and other amenities for incoming VIP’s and other guests.
10. Supervises maintenance and use fax machine.
11. Performs other duties as may be assigned.

• 2+ years of experience in an Assistant Reservations Manager role, preferably in a luxury or five-star resort.
• Strong leadership, problem-solving, and organizational skills.
• Proficiency in property management systems (PMS) such as Opera.
• Excellent communication skills in English.
• Ability to work in a fast-paced, multicultural environment.
• Strong attention to detail and a guest-focused approach.

• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

This position is strictly for Saudi's Only.

We are an inclusive company and our ambition is to attract, recruit and promote talent.