Reservations Manager

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in Q2-2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

We are looking for a Reservations Manager to join the Mondrian team. 

As the Reservation Manager, you will be the cornerstone of our reservation’s operation, responsible for ensuring a seamless booking experience for our guests. Your role will involve leading a team and overseeing the reservation process, managing booking systems, and collaborating closely with other departments to enhance overall guest satisfaction. 

Main duties will include:

• Lead, mentor, and motivate the reservations team to achieve excellence in service delivery.  
• Collaborate closely with other departments to ensure guest expectations are exceeded by facilitating seamless communication and coordination of guest needs and preferences. 
• Create operational procedures and systems in order to build a successful reservations team. 
• Handle complex reservation arrangements and resolve any issues with professionalism and care.
• Maximise revenue through strategic inventory management across both FIT and Group business. 
• Foster effective business relationships with key clients and travel agents through the delivery of outstanding customer service, whether over the phone, email or face-to-face
• Support Revenue Management as required. 

Experience and Skills:   

• Previous experience in a reservations or front office management role within a luxury hotel or similar environment.  
• Proficiency in reservation software and property management systems including but not limited to Opera Cloud, Ideas and experience with ACCOR distribution systems highly regarded.  
• Demonstrated passion for luxury service and guest satisfaction. Ability to work in a fast-paced environment while maintaining a calm and composed demeanor. Strong problem-solving skills and a proactive approach to challenges. 
• Luxury hotel pre-opening experience highly desirable. 
• Full Australian working rights are essential.

Mondrian Gold Coast is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.