Brand Manager - The Hoxton, London

We are looking for a Brand Manager, to join us here at The Hoxton London

This role looks after 2 properties: Shepherd’s Bush and Southwark. The latter inclusive of our fantastic co-working space Working From.

You are frontline eyes and ears of The Hoxton, the guardian of the brand values and the curator of the guest experience. You play a pivotal role working across all departments on property, as well as the brand and design team centrally. You’re constantly looking for opportunities to enhance and elevate the experience for guests and locals. You’ll monitor the room and F&B commercials and work closely with the F&B, sales and revenue teams on ideas to hit targets. You’ll be the face of the brand on property, welcoming guests and partners, making sure the vibe is on point and feedback is excellent. You will think of the whole hotel as your canvas (lobby, rooms, restaurants, bars, outside spaces etc) to create an experience that people rave about want to keep coming back to. From the tiny details to the big ideas, you are always-on, spotting issues and opportunities to improve, with no ‘staying in lane’ required!

From building a strong cultural and entertainment programme, to creating traffic driving F&B activations, to personal touches for guests and strategic partnerships that enhance the experience -  you will be responsible for driving innovative thinking delivering on both brand and business objectives.

• Be the brand guardian – translate the Global/Regional brand strategy into a relevant local plan that delivers on local insights and needs while maintaining global brand consistency.
• Be part of the Property Management team. Understand the business and brand goals and work with the revenue, sales and operations team to drive brand alignment and develop an integrated marketing plan to support each property.
• Be the consumer and competitor expert to develop insights that ensure we continue to build a compelling product offer that drives innovation and excitement.
• Own the guest journey (Hotel, F&B, apartment, co-working) ensure every touch point is on brand and delivering personal and innovative experiences while driving a cohesive message and cross-selling opportunities where appropriate.
• Develop a strong cultural programme of events, activations, installations, performances that root us in local creative communities across art, fashion, music, tech, wellness etc.
• Build strong network of brand partnerships to elevate the brand reach into new and interesting communities
• Develop and own a brand ambassador plan across key industries that adds credibility, drive advocacy and repeat guests
• Measure the performance and effectiveness of campaigns and assess against goals and ROI

• A strategic thinker who has a strong track record in building brands and delivering business results.
• Experience and understanding of working on lifestyle brands that are rooted in culture and community.
• Experience in creating and pulling off strong cultural event programmes that go beyond brand marketing activations across industries such as art, fashion, music, tech, wellness and the like.
• Ability to work across the entire marketing mix (brand, digital, social, PR) with a strong understanding of the creative process, digital marketing and experiential experiences.
• A personal network of strong contacts within a variety of industries for future partnerships for the Hoxton.
• Ability to get under the skin of a brand and consumers to drive insightful ideas and opportunities.
• A conceptual, out-of-the-box thinker who inspires others; we’re up for doing things differently and trying (almost) everything once.
• The ability to think big, be brave and make things happen.
• Individuals. You’re looking for a place where you can be you; no clones in suits for us.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

• Competitive salary
• 25 days holiday (plus bank holidays), pension and life insurance
• Hox Hero and Nifty fifty rewards for going the extra mile and living our values
• Food on us during your shift
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Time off to volunteer with one of our partner charities
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• Regular team get togethers- we know how to have a good time!
• Pay if forward, refer a friend and get a bonus on us