- Full-Time
- Temporary
- SOFITEL
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Sofitel London St James Hotel, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF45846N
Reservations Executive
Region
Luxury & Lifestyle
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
An amazing opportunity has arisen to join the Sofitel London St James team as a Reservations Executive. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.
As our Reservations Executive you will:
Ensure exceptional customer service and efficient handling of reservation inquiries.
Efficiently coordinate the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
Attend training sessions to enhance your skills and ensure a high standard of service delivery.
Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.
Entitlement to work in the UK is mandatory for this position.
Technical knowledge of hotel booking systems, Including Opera.
Excellent communication and interpersonal skills.
A high standard of personal presentation with confident, professional and welcoming personality.
Attention to detail and a commitment to maintaining high standards.
Please note this is a 1 year fixed term contract, with the possibility of an extension or becoming permanent.
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Lima, Peru
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Lima
Job Category
Sales & Marketing
Description
Revenue Manager JRRealizará el seguimiento y analizará el comportamiento de los Hoteles, en cuanto a su ocupación, a fin de establecer estrategias y acciones tarifarias que permitan optimizar los resu
Reference
251277b6-4b69-4fc7-8b22-c3e056d3987e
Expiry Date
01/01/0001
Salary
Location
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Madinah
Job Category
Sales & Marketing
Description
Consistently offer professional, friendly, and engaging serviceSupport the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are
Reference
e03f38b5-f910-4d82-9489-cd8fb50818ed
Expiry Date
01/01/0001
Salary
Location
Sofitel Philadelphia at Rittenhouse Square, Philadelphia, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Philadelphia
Job Category
Sales & Marketing
Description
You are the beginning of an exceptional & memorable guest experience! As a Reservations Agent, your telephone warmth will make our guests feel welcome and build their anticipation for the exceptional
Reference
b2c5fbc5-a486-4ab3-adc7-f47581491ab2
Expiry Date
01/01/0001
Salary
Location
Novotel London West, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
In the role of Assistant Director of Sales – MICE and reporting directly into the Director of Sales & Marketing, you will be responsible for working closely with the Senior Commercial Team to drive b
Reference
7b16475c-3159-468b-8893-b722d4648d99
Expiry Date
01/01/0001
Salary
Location
ibis budget London Whitechapel - Brick Lane, London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Perform general office duties, including answering the phones, handling incoming correspondence from costumers in a timely and professional manner.Co-ordinate and control the flow of documents and inf
Reference
821f6aee-7d61-4cc2-af19-f13a72225f76
Expiry Date
01/01/0001
Salary
Location
Novotel Cardiff Centre, Cardiff, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Cardiff
Job Category
Sales & Marketing
Description
Position OverviewThe Hotel Sales Manager is primarily responsible for developing new business opportunities whilst assisting in the management of the Hotels Corporate / Leisure / MICE accounts.The Sal
Reference
469389ff-112a-47d0-a006-c976612f096a
Expiry Date
01/01/0001
Salary
Location
Mercure London Bridge, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
We are looking for a Conference & Groups Sales Executive to join our team. In this role, you will be responsible for managing conference & groups bookings, ensuring the seamless coordination of events
Reference
1746c01d-b47c-4b38-ab2c-7defbf84e8bc
Expiry Date
01/01/0001
Salary
Location
Mövenpick Jeddah City Star, Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Jeddah
Job Category
Sales & Marketing
Description
Senior Sales Manager is responsible for targeting, qualifying and contracting predominately local and global corporate accounts not yet utilizing the property.Maintains a high level of exposure for th
Reference
3cc15b47-a18a-49fc-84df-339848e6bd54
Expiry Date
01/01/0001
Salary
Location
Pullman Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Sales & Marketing
Description
MAIN RESPONSIBILITY Assisting the Sales and Revenue team in the daily tasks to reach the target and ensure the correct distribution of our hotels on the various Distribution platforms;Process all rese
Reference
43b37082-dd02-40c6-8ad2-db7f3bde443d
Expiry Date
01/01/0001
Salary
Location
Mercure Plaza Biel, Biel/Bienne, Switzerland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Switzerland
Job Category
Sales & Marketing
Description
Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous ouvrir les portes d’un quotidien épanouissant au sein d’un groupe à envergure internationale !En tant que futur
Reference
5f5d2669-a0e7-41d8-a86c-e620d994bcad
Expiry Date
01/01/0001