- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
The Plaza - A Fairmont Managed Hotel, New York, United States
__jobinformationwidget.freetext.ExternalReference__
REF34658W
Reservations Coordinator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
The Reservations Department’s vision is to provide the highest level of excellence and to exceed The Plaza’s Five Star standards. We operate with a professional approach to all tasks, while consistently maintaining internal and external guest satisfaction by anticipating their needs.
Compensation: $32.00 - $35.00 (Hourly Rate)
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:
- Review reservations made each day, review 3rd party billing, arrival and departure dates, guest profiles, room blocking, special requests, traces, and ensuring stellar attention to all VIP guests
- Process special billing requests
- Ensure accuracy and attention to detail
- Processing of no shows, facilitating communication between all departments involved
- Test calls to Global Reservation Center
- Liaise with Sales team in coordinating group bookings
- Set up group room blocks, rooming lists, billing, or special notations and make group reservations in room block
- Monitor room inventory and notify Reservations Manager of any immediate changes
- Run daily reports and complete daily shift task list
- Assisting with other duties assigned
- Maintain positive working relationships with colleagues, travel agents, Global Reservation Center agents and other parties associated with the reservations process
- Participate and adhere to Fairmont Hotels & Resorts Policies & Procedures
- Complete office administrative duties where required
- Minimum 1 year as a reservations agent or 2 years in a customer service position
- Must have experience in hospitality with an understanding of operations
- Opera experience preferred
- Professional telephone/email etiquette and the ability to upsell the hotel’s products/services
- Willingness to learn, friendly demeanor, ability to work well within reservations and other departments, clear and concise communication skills
- At least two years prior luxury hotel experience in a customer service position or a minimum of 1 year in hotel reservations
- Working knowledge of the following: Property Management Systems (preferably Opera), Central Reservation Systems, Microsoft applications including Outlook, Excel, and Word
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
- Positive attitude, motivated, team player, well organized, efficient, informative
- Be able to work effectively in a confined office environment, mostly sitting at a desk
- Strong organizational skills
- Able to work as a contributing member of a team as well as independently
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Apprenticeship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Join our Global Corporate Communications team as a member of the Image & Influence unit, where you'll collaborate with specialists in press and media relations, social media, crisis management, and br
Reference
cb174c8c-a277-410c-8962-3815eb2bfab0
Expiry Date
01/01/0001
Salary
Location
Mövenpick BDMS Wellness Resort Bangkok, Mövenpick BDMS Wellness Resort Bangkok, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Bangkok
Job Category
Sales & Marketing
Description
Develop and implement strategic sales plans to promote Nourish, Khum Hom, Rim Klong Cafe and Bittersweet.Identify and target potential clients and markets to generate new business.Build and maintain s
Reference
e1cca976-5cbc-4f76-8075-b01f52fe28c5
Expiry Date
01/01/0001
Salary
Location
, Pa Tong, Thailand
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Thailand
Job Category
Sales & Marketing
Description
Develop and execute a comprehensive digital marketing strategy to achieve brand and business objectives.Create and manage content calendars for all social media platforms, ensuring consistent and enga
Reference
e3d3a7ed-8e3b-447c-8e2f-c406d002eb95
Expiry Date
01/01/0001
Salary
Location
Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Sales & Marketing
Description
An exciting opportunity is available for a PR & Communications Manager, Pacific, to join our team in Sydney. This role is responsible for executing and supporting Accor’s PR and communications strateg
Reference
84b079f1-8eb3-4cfc-840e-ae7e19110893
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking a highly skilled and motivated Reservations Manager to join our team at Swissotel Corniche Park Towers Doha, Qatar. As a key member of our hospitality management team, you will oversee
Reference
944603fd-075f-437d-bfd6-d3ad03ea7ec7
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking an enthusiastic and goal-oriented Events Sales Manager to join our dynamic team at Swissotel Corniche Park Towers Doha, Qatar. As the Events Sales Manager, you will play a crucial role
Reference
8a7c23ef-7621-4692-ba3f-f4f05fd47ccc
Expiry Date
01/01/0001
Salary
Location
SWISSOTEL SWISSOTEL DOHA CORNICHE PARK TOWERS, Doha, Qatar
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
We are seeking an enthusiastic and results-driven Sales Manager to join our dynamic team at Swissotel Corniche Park Towers Doha, Qatar. As a Sales Manager, you will play a crucial role in driving our
Reference
a9a94bce-6e27-4e02-91e0-2b219dd6164a
Expiry Date
01/01/0001
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Gurugram
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
5ff74084-6444-426b-acf9-41cee2d77f54
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa & Mercure Kooddoo, Maldives
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Sales & Marketing
Description
This position is responsible for planning, developing, and implementing marketing strategies and public relations initiatives that strengthen the company’s brand presence, support business goals, and
Reference
49a191c1-3db7-4282-b083-504d9a6bd15c
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Sales & Marketing
Description
Why work for Fairmont Pacific Northwest?Opportunity to develop your talent and grow within Fairmont and across the world!A competitive salary, starting from 190,000.00 per annumComplimentary meal thro
Reference
23a56c42-610d-4a20-b71b-0211736cc515
Expiry Date
01/01/0001