1. Full-Time
  2. Temporary
  4. Sales & Marketing


Fairmont Stores, Ottawa, Canada



Reservations Agent (Temporary Full-Time)



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Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Reservations Agent. 
At Fairmont Château Laurier, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

What is in it for you:
•    Wonderful company culture - our colleagues are at the heart of all that we do
•    Food & Beverage discount of 50% in our restaurants
•    Learning opportunities 
•    Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Program
•    Full rate of pay of $22.50/hour

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.
Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 

Job Description

•    To execute in a timely manner all correspondence for guest reservation requests
•    To maintain accurate and current room information in all account files-PM, myFairmont Reservations
•    Answer telephone, email and hotel colleagues inquiries in a timely matter
•    Assist in processing all reservation requests: FIT, Group & Transient by phone, fax and email
•    Supporting Director, Revenue Management and Revenue Management Analyst as needed
•    Ensure that all guest details and requests are properly noted and action in a timely manner
•    Follow all safety policies  
•    Other duties as assigned


•    Fluent in both official languages (French & English) 
•    Ability to type 40 w.p.m
•    Desire to work and grow in the hospitality industry
•    Previous front office and/or reservations experience required
•    Previous guest service experiences a must
•    Must have high level of professionalism and must work well with others
•    Must be flexible with the ability to sustain a high level of productivity and efficiency at all times
•    Must display strong analytical, organizational and administrative skill to be able to deal with multiple priorities
•    Exceptional ability to work under deadline pressure
•    Excellent written and verbal communication skills
•    Strong computer literacy with Word, Excel and Outlook would be an asset
•    Able to work shifts, holidays and weekends

Additional Information

•    Frequent sitting throughout shift 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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