Reservations Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

We are looking for a Reservations Manager, who will be responsible for the following:

• Direct, guide and train the Reservations team members on their core duties.
• Achieving Reservation KPI for ALL membership enrollment.
• Coach, motivate or discipline ambassador when necessary to achieve a successful and positive team environment
• Focus on and assist in driving LQA, including reporting, training and development of all team members.
• Close liaison with the Reservations and Revenue regional teams on availability, pricing and methodology.
• Ensure stop sales on room types, market segments and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
• Ensure all arrivals are seamless by managing all arrival checks in conjunction with the reservations and front office teams.
• Process and input reservations following hotel standard operating procedures.
• Take direct reservations when necessary, including all Executive Office bookings.
• Ensuring minimal open outstanding accounts for reservations.
• Co-ordinate group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
• Maintain a positive selling approach to maximize yield in both occupancy and business forcasting.

• A guest-focused personality is essential.
• A prior management or leadership position is preferred.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
• Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favorable.
• Strong interpersonal and problem solving abilities.