- Full-Time
- Permanent
- ACCOR
- Others
__jobinformationwidget.freetext.LocationText__
Mercure Perth, Perth, Australia
__jobinformationwidget.freetext.ExternalReference__
REF50351U
Reservations Agent
Region
MEA SPAC
Mercure Perth is centrally located in the heart of Perth city, close to major shopping, entertainment, and nightlife areas. Our hotel offers 239 elegantly designed rooms, along with a signature restaurant, a café, bar, heated rooftop swimming pool, spa, sauna, and gym. With 6 state-of-the-art meeting rooms accommodating up to 350 delegates, we provide comprehensive services for both leisure and business travellers.
As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests. You will be responsible for handling reservations and inquiries efficiently, ensuring a seamless booking process. Key responsibilities will include:
- Managing guest bookings, changes, and cancellations with accuracy and professionalism.
- Responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
- Providing detailed information on room types, rates, packages, and amenities to assist guests in selecting their ideal stay.
- Maintaining up-to-date knowledge of hotel services, promotions, and local attractions to enhance the guest experience.
- Ensuring special requests and preferences are noted and communicated effectively to relevant departments.
- Collaborating with the front office and sales team to maximise occupancy and revenue.
- Delivering exceptional guest service and resolving booking-related issues promptly and effectively.
You will demonstrate a guest-centric approach with a high standard of accuracy and attention to detail.
The ideal candidate will have prior experience in a reservations or customer service role within the hospitality industry, along with:
- Excellent communication and interpersonal skills.
- Ability to work Tuesday-Saturday.
- Strong organisational abilities and attention to detail.
- Proficiency in hotel property management systems (PMS) and familiarity with reservations software is an advantage.
- A positive and professional demeanour, with a passion for delivering exceptional guest experiences.
- Ability to work collaboratively in a team-oriented environment.
What’s in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Access to learning and development programs through Accor Academies.
- Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
- Opportunity to make a difference through our Corporate Social Responsibility initiatives.
Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.
Apply now to embark on a rewarding career journey with Accor!
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Mercure Maldives Kooddoo Resort, Mercure Kooddoo, Maldives
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Others
Description
Business PerformanceEnsure that operations are conducted following Company and international safety & quality standardsGuarantee the best possible execution of all Dive Center and Water Sports operat
Reference
58ff5719-f506-4563-9060-0d4b56170a37
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Nashville, Louisville, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Louisville
Job Category
Others
Description
The Art Handler is responsible for all aspects of museum exhibition preparation, installation, and transportation, and helps oversee the safe handling of all artworks in the 21c collection, including
Reference
351ac02e-a005-4196-95c4-02090a87a9e8
Expiry Date
01/01/0001
Salary
Location
Pullman Paris La Défense, Courbevoie, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Courbevoie
Job Category
Others
Description
MISSION : Le magasinier H/F est en charge de veiller à l’approvisionnement et au suivi des stocks de l’hôtel. Il/Elle assure également un rôle de vigie sur la qualité des relations avec les fournisse
Reference
fdf14c09-11ff-4f0d-9458-bdad67225ff3
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Glasgow Central, Glasgow, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Glasgow
Job Category
Others
Description
Job Description Night AuditorMISSION:Welcome all guests with your warm smile & friendly characterClose PMS and balance all financial reportsCook and serve breakfastExceed guest's expectationsUse your
Reference
4baef673-859a-4600-9bb9-403087619dc2
Expiry Date
01/01/0001
Salary
Location
Pullman Paris La Défense, Courbevoie, France
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Courbevoie
Job Category
Others
Description
MISSION :Le magasinier H/F est en charge de veiller à l’approvisionnement et au suivi des stocks de l’hôtel. Il/Elle assure également un rôle de vigie sur la qualité des relations avec les fournisseur
Reference
f35e9322-db1a-4a9d-ba81-4955c2a3c5a6
Expiry Date
01/01/0001
Salary
Location
Hotel Mondial am Dom Cologne - MGallery, Cologne, Germany
Experience Level
Student
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Apprenticeship
Locations
Cologne
Job Category
Others
Description
Was dich während deiner Ausbildung erwartetAls erster und letzter Ansprechpartner unserer Gäste an der Rezeption spielst Du eine entscheidende Rolle bei der Schaffung eines positiven Gesamteindrucks.
Reference
eb960bc1-fba4-4e5b-adb9-b0d3491ad303
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Roissy-CDG Airport, Roissy-en-France, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Roissy-en-France
Job Category
Others
Description
Le Chef de Brigade H/F est rattaché hiérarchiquement à l’assistant Chef de Réception et à la responsable du Pôle Welcome. Il accompagne et encadre les Welcomer dans leur quotidien. En charge de l’accu
Reference
ee3c8e57-a520-4963-abc2-5c7e5cdee9a1
Expiry Date
01/01/0001
Salary
Location
ibis Nogent-sur-Marne, Nogent-sur-Marne, France
Experience Level
Director
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
France
Job Category
Others
Description
Directeur général (H/F) Soyez un ambassadeur de la marque et de l'établissement en tant que directeur général, où votre leadership, vos solides compétences relationnelles et votre vision stratégique
Reference
9d859344-7f7f-493f-8761-327e160a8e58
Expiry Date
01/01/0001
Salary
Location
Novotel Suites Muenchen Parkstadt Schwabing, Munich, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Apprenticeship
Locations
Munich
Job Category
Others
Description
Während Deiner dreijährigen Ausbildung lernst Du die verschiedensten Hotelbereiche kennen (z.B. Service & Bar, Housekeeping, Empfang, Reservierung) und kannst herausfinden, wofür Dein Herz schlägt!
Reference
77f11d51-c012-46fb-b757-a2c6c3eb9b1b
Expiry Date
01/01/0001
Salary
Location
Rixos Gulf Hotel Doha, Doha, Qatar
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
RIXOS
Job type
Permanent
Locations
Doha
Job Category
Others
Description
Entertainment Manager is responsible for overseeing and organizing entertainment activities and events for hotel guests. This role requires creativity, strong leadership, and organizational skills to
Reference
cca3aa74-4011-40e5-9929-4a0f639aeba4
Expiry Date
01/01/0001