Reservation Supervisor

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We are seeking a highly organized and customer-focused Reservation Supervisor to join our team at Movenpick Resort Aswan , Egypt. As a Reservation Supervisor, you will supervise the operations of the reservation department during shift by assisting to coordinate operational plans to meet hotel sales targets

• Ensuring daily tasks and checklists for all reservation colleagues are completed
• Ensure all Reservation Agents are well trained and informed of all rates, promotions, and corporate programs
• To reconfirm the next day correspondence regarding the correct information such as guests profile, flight details, room preference, date, room rates and any pre-arrange limousine airport pick-up, etc and send to Front desk and Concierge one if any change
• Ensure the best selection for the guest and ensure revenue is maximize through upselling.
• Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• To check the last night no-show and cancellation report
• To train the Reservation Agent to handle the group bookings
• Maintain a close and effective working relationship with all departments
• Book room reservation requests, enter rooming lists and update accurate information in the system.
• Manage group reservations, constant communication with event planner and balancing inventory.
• Supervise Reservation Services
• Maintains a clean and organized work area.
• All reservation modifications are updated on the property management system immediately and accurately in case of any changes.
• To co-ordinate with Sales Department, Front Desk or others department.
• Recommend property facilities and assist guest with information and special requested.
• To operate the Reservations Department in case of the Reservations Manager on absent.
• Other duties and responsibilities as assigned by reservation Manager

• Minimum of 2 years of relevant experience in the hotel industry
• Strong working knowledge of Microsoft Outlook, Microsoft Office, Opera Competencies
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Good communication skills
• Good problem handling skills
• Good Time management