Group Sales Manager

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.

Responsibilities and essential job functions include yet are not limited to the following:

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s and ensure knowledge of and adherence to those policies by the sales team.
• Initiate and follow up on leads.
• Respond in a timely and courteous manner to all incoming RFP’s and prospect within key account to ensure maximum share of market.
• Ensure the achievement of sales booking goals on a monthly, quarterly, and yearly basis.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within markets.
• Meet or exceed sales solicitation call goals as assigned by the Regional Director of Sales & Marketing.
• Invite clients to the hotel for entertainment, lunches, tours and conduct site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e client events, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Raffles Boston Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
• Meet and exceed food and beverage revenue per occupied group room.
• Establish parameters, quotes, and negotiate prices, confirming by written contracts.
• Maintain accounts, contacts, activity, and business details within the appropriate software applications.
• Use Opera Cloud to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Maintain visibility with clients throughout the programs to ensure details of the contract are being delivered and to solicit future business for the hotel or sister properties. Attend pre-convention meetings as required.
• Analyze RFP’s and discuss with clients to ensure all program needs are understood and reviewed.
• Compile detailed client information on meeting room set-ups, attendance, times, audio-visual equipment requirements, meal functions and entertainment requests.
• Request and obtain deposits where applicable and forward to finance following PCI Compliance and standards.
• Participate in daily/weekly sales lead meetings and team meetings.
• Coordinate sales activities with the Global Sales team.
• Active involvement in regional and national industry associations by participating in monthly meetings and committee role as appropriate.
• Develop, support, and train sales support staff as needed.
• Participate in the travel and trade show schedule established by the Regional Director of Sales & Marketing
• Maintain positive relationships with all guests, vendors, colleagues, and global sales network.
• Perform other duties as requested by management.

Education & Experience: 

• At least 4 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• A good working knowledge of F&B banquet operations is required.
• Additional experience in the hospitality industry in luxury setting an asset
• Must have a valid driver’s license in the applicable state.
• Must be skilled in Windows Applications
• Working knowledge of Opera Cloud an asset

Physical requirements:

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements:

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work with attention to detail and organization even when managing multiple tasks and priorities.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to maintain confidentiality of information.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of a particular need.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities