Reservation Agent (Saudi National )

Mӧvenpick Hotel & Residences Riyadh

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset