- Full-Time
- Permanent
- PULLMAN
- Sales & Marketing
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Pullman Phuket Karon Beach Resort, Muang, Thailand
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REF51253K
Reservation Sales Agent
Region
MEA SPAC
Pullman Phuket Karon Beach Resort is set in 75 acres of beautiful lush tropical gardens. Set near the Big Buddha and along the golden sands of peaceful Karon Beach, with 8 dining outlets for all tastes, 24 hour fitness center, 3 tennis courts and 2 squash courts for our active guests. With 5 outdoor swimming pools one sporting a water slide for kids, this resort is perfect for families or couples. The large pillar less Grand Ballroom, additional meeting rooms and outside space are perfect for hosting events.
As a Reservations Agent, you will play a key role in creating exceptional guest experiences by managing inquiries and bookings efficiently. Your responsibilities include handling reservations, providing accurate information about room availability, assisting with guest requests, and ensuring seamless communication with other departments to deliver a flawless stay experience.
Key Responsibilities:
- Manage and process reservations accurately via phone, email, or online platforms.
- Provide guests with detailed information about room types, rates, packages, and promotions.
- Ensure all bookings are recorded correctly in the Property Management System.
- Collaborate with other hotel departments to accommodate special guest requests.
- Maximize revenue opportunities through upselling and cross-selling.
- Maintain a friendly and professional demeanor in all guest interactions.
Join our team to contribute to memorable guest experiences while advancing your career in hospitality!
Your experience and skills include:
- The Reservations Sales Agent must have minimum 1 year experience
- Excellent communication and interpersonal skills.
- Attention to detail and ability to multitask in a fast-paced environment.
- Familiarity with PMS systems is an advantage.
- A positive attitude and a commitment to guest satisfaction.
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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