- Full-Time
- Permanent
- RIXOS
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Novotel Marsa Alam Beach Resort, El-Alamein, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF31293X
Reservation Manager
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Rixos Alamein is a modern, luxury resort that boasts a prime position on the unspoilt, northern Mediterranean coast. This beautiful resort is a splash of colour against the backdrop of the desert, with the rich cobalt blue sea stretching out beyond the horizon and the lush gardens and green palm trees fringing the pristine sands. El Alamein is an up and coming destination and therefore offers a quieter retreat than its better-known sister resorts on the Red Sea. Do not be fooled, however into thinking that in any way sounds dull! Rixos Alamein offers guests a treasure trove of activities and entertainment to indulge in, creating wonder and enjoyment for all guests. Friends, families, young or old, the resort is a destination for those seeking an active luxury holiday. For guests wishing to venture beyond the resort, El Alamein is known for its rich heritage and close associations to World War II. El Alamein is home to the Al-Alamein Military Museum, which offers a fascinating insight into and pays tribute to Egypt's fundamental role. Rixos Alamein is located 310 kilometres from Cairo, 140 kilometres from Alexandria, 145 kilometres from Mersa Matruh and 19 kilometres from Alamein Airport.
1. Is through with the application of room reservations and group reservations procedure.
2. Knows the required operation procedures of Fidelio (or any other system in use) and maintains an awareness of guest profile through system.
3. Shows complete product knowledge, understand rate structure and apply rate management.
4. Ensures all administration procedures are maintained to hotel and company standards.
5. Answers all incoming calls to reservations as per the hotel standards.
6. Positively contributes to all the sales activities within the hotel and maximises sales opportunities.
7. Anticipates clients needs.
8. Attends training sessions when required and operates on line with the training and information received.
9. Ensures fax machine is checked and correspondence is placed in the in-tray at the start of the shift
10. Ensures information received by fax is inputted and tallies with the computer.
11. Ensures all reservations and requests are confirmed to correctly and within 24 hours.
12. Prioritises work daily.
13. Maintains filing on a daily basis and sets up new files when necessary.
14. Understands 6 p.m. release action and follows the guarantee procedure.
15. Has a thorough knowledge of current rates and promotions. Promotes, up sells and cross sells at all times. Identifies and communicates sales leads.
16. Understands the hotels Credit Policy and ensures it is applied.
17. To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
18. To generally promote and ensure good inter-departmental relations.
19. To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
20. To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment
21. To adhere to Company and Hotel rules and regulations at all times.
22. To report any equipment failures/problems to the Maintenance Department.
23. To pass any maintenance requests to the Maintenance Department.
24. To participate in any Training/Developments schemes as recommended by senior management.
25. To assist the Duty Manager in any task outlined/detailed by him/her.
26. To comply with any reasonable request made by management to the best of your ability.
27. To ensure that the standards required by laws and by management are maintained at all times in the areas specified above.
28. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
29. To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
30. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
31. Carry out instructions given by the management team and head office.
32. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facility.
• Education: At least a high school or vocational diploma
• Experience: At least 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.
• Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees.
• Courses and Training: Prior attendance in seminars and trainings in the related field.
• Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
• Skills: Promotes a helpful and professional image to the client and gives full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude on these and instructs them on how to address guests.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
JO&JOE Roma, Rome, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Rome
Job Category
Sales & Marketing
Description
Ciao! Ciao! Servus! Ciao! Oi!JO&JOE apre il suo prossimo ostello! E sta cercando il suo prossimo Agente di prenotazioni.Il Reservation Manager è un vero e proprio ambasciatore del marchio JO&JOE. È re
Reference
eb4dfaf9-8a62-49cb-ab25-e3e612134854
Expiry Date
01/01/0001
Salary
Location
Fairmont Jaipur, Jaipur, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Jaipur
Job Category
Sales & Marketing
Description
Main Duties:AdministrationLiaise with different departments for smooth and co-ordinated work.Should ensure that the team members are adhering to the Human Resource policies.Customer ServiceMaintaining
Reference
96ccb39d-ead5-4d93-ba6c-9fa0245a4275
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Délégué Commercial (H/F/D)Ce qu'il y a pour vous:Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)!Assurances collectives : Votre santé et votre bien-être
Reference
dc749e6c-8a0d-43ac-b673-0bbe38a00371
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mont-Tremblant
Job Category
Sales & Marketing
Description
Se rapportant au Directeur des ventes et marketing, le Gérant des ventes, marché luxe est responsable de mettre en place des stratégies afin d’augmenter nos performances sur les marchés loisirs, conso
Reference
e8ab8525-513e-4a7d-a251-77d7028d4048
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Temporary
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You’ll be the ambassador for the 25hours Hotels brand, you’ll succeed in forging the best links to our customers, and cultivating them to the best of your abilitie
Reference
a3271723-e2ae-4e2f-a65d-e6ecf07bab6e
Expiry Date
01/01/0001
Salary
Location
Pullman Dubai Creek City Centre, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Sales Manager Through your passion and motivation, you sell a memorable experience to guests who stay on your property. You are professional and knowledgeable about your property, and you build stro
Reference
472c01d8-3c31-42d4-b86e-2d42a0040fe7
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel & Apartments Bur Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
The RoleUnder the guidance and supervision of the Cluster Director of Revenue and within the limits of the established Accor policies and OSM (Operational Standards Manual), Receive and handle all res
Reference
95fa2d68-5c75-4e25-9a58-37f051574862
Expiry Date
01/01/0001
Salary
Location
, Belgrade, Serbia
Experience Level
Executive
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Belgrade
Job Category
Sales & Marketing
Description
Mission: Lead an entertainment strategy that will include a complete entertainment program as well as social media management. Your work will depend directly on the General Manager who will support
Reference
ea972df4-3c22-491d-a7f7-fd5e767e23b0
Expiry Date
01/01/0001
Salary
Location
Hotel Mercure Salzburg City, Salzburg, Austria
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Austria
Job Category
Sales & Marketing
Description
Anstellungsart: Vollzeit (5 Tage / Woche - 40 Stunden / Woche) oder Teilzeit (nach Vereinbarung).Dienstzeiten je nach Dienstplangestaltung. Gehalt: ab EUR 2.178,00 brutto / Monat (Basis Vollzeit 40 St
Reference
251c7240-cb64-4b9e-b1d1-4fbf00fab668
Expiry Date
01/01/0001
Salary
Location
Hamburg, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hamburg
Job Category
Sales & Marketing
Description
COME AS YOU ARE & SHOW US YOUR VISION …… in a 4-day-workweek. Enjoy 3 days off every week and the opportunity to organize your free time more flexible!As Website & Social Media Manager, you will activ
Reference
76d61f24-930e-41d9-9b9c-3d8bd46bb168
Expiry Date
01/01/0001