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  1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. ACCOR

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ibis Kolkata Rajarhat, Kolkata, India

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REF51379S

Reservation Executive / AM Reservation

Region

MEA SPAC



Job Description

Summary

This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.

Responsibilities

  • Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
  • Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
  • Determine guest needs and quote the appropriate room and rate as per requirements.
  • Input booking information into the Reservation System.
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for groups.
  • Coordinate and communicate with all other departments to ensure a smooth operation

Qualifications

Your experience and skills include:

  • Guest focused personality is essential
  • Prior experience working with Opera Cloud or a related system experience is an asset
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus Point.

 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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