- Full-Time
- Permanent
- PULLMAN
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Pullman Zamzam Madina, Madinah, Saudi Arabia
__jobinformationwidget.freetext.ExternalReference__
REF47650C
Reservation Agent - Saudi Only
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.
Responsibilate:
- Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures
- Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
- Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
- Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
- Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mövenpick Sousse, Sousse, Tunisia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Temporary
Locations
Sousse
Job Category
Sales & Marketing
Description
Responsabilités principales :Prospection et développement commercial :Identifier et contacter de nouveaux clients potentiels pour élargir la clientèle.Effectuer des appels et des visites commerciales
Reference
bc90218e-ee1b-4654-8d8e-890cfaf211cf
Expiry Date
01/01/0001
Salary
Location
Sofitel Marseille Vieux-Port, Marseille, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Internship
Locations
Marseille
Job Category
Sales & Marketing
Description
Contact : Marion Donzelli Responsable des réservations Marion.donzelli@sofitel.comSTAGE DE 6 MOISRattaché à l’équipe commerciale du Sofitel Marseille Vieux Port, vous assistez la Responsable Réser
Reference
9952ca6b-9eac-4758-b37e-6fea5f2b9d38
Expiry Date
01/01/0001
Salary
Location
Sofitel Marseille Vieux-Port, Marseille, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Marseille
Job Category
Sales & Marketing
Description
Contact : Marion Donzelli Responsable des réservations Marion.donzelli@sofitel.com Rattaché à l’équipe commerciale du Sofitel Marseille Vieux Port, vous assistez la Responsable Réservation et son
Reference
d8bd0664-24ab-4e3f-b096-52eb3dafe5e8
Expiry Date
01/01/0001
Salary
Location
SOFITEL MARRAKECH PALAIS IMPERIAL, Marrakesh, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Marrakesh
Job Category
Sales & Marketing
Description
Assist in the development and implementation of the hotel’s strategyHandle PR Activations with influencers and media (local, national & international)Ensure all marketing efforts serve to achieve imme
Reference
d0f0304f-4411-469e-ab7e-b8b01287c2ad
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Sales & Marketing
Description
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.Primary ResponsibilitiesDelivers Friendly and Profess
Reference
4f58f050-6e83-41dc-88ae-d1e193f640b7
Expiry Date
01/01/0001
Salary
Location
Pullman Paris La Défense, Courbevoie, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Apprenticeship
Locations
Courbevoie
Job Category
Sales & Marketing
Description
Missions L'alternant(e) Communication est exemplaire dans sa manière de faire et incarne l’état d’esprit de la marque. Il/elle a une parfaite compréhension et vision de la promesse client de la marqu
Reference
4667eabe-580a-4a3d-9f55-5ce73dcf5a7a
Expiry Date
01/01/0001
Salary
Location
Novotel Imagicaa Khopoli, Khopoli, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Khopoli
Job Category
Sales & Marketing
Description
Key Responsibilities: Sales & Marketing Planning Assist the Director of Sales, in the development of the Strategic Sales Plan for the segments.Ensure to achieve objectives established in the Organizat
Reference
f4c7800f-5b35-41c6-9c7d-7f7561fd8f35
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Alexandria
Job Category
Sales & Marketing
Description
The Sales team is looking for a Travel Sales Manager to focus on the strategic management of corporate and leisure travel agency partners. They will closely monitor the set quarterly targets and will
Reference
341977a7-d7a8-4355-a6cb-8ccb5b3ef317
Expiry Date
01/01/0001
Salary
Location
RIXOS RIXOS MUNTAZA ALEXANDRIA, Alexandria, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Alexandria
Job Category
Sales & Marketing
Description
Consistently offer professional, friendly and engaging service.Ensure prompt and courteous service is extended to both internal and external customers.Ensure the achievement of sales objectives on a m
Reference
072a874b-bb21-40e3-8f04-2f82148f65d0
Expiry Date
01/01/0001
Salary
Location
Sofitel Abu Dhabi Corniche, Abu Dhabi, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abu Dhabi
Job Category
Sales & Marketing
Description
Sales Manager Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong
Reference
bc31cafd-675d-46ce-9c8d-3998905cfb42
Expiry Date
01/01/0001