- Full-Time
- Permanent
- RAFFLES
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Raffles Singapore, Singapore
__jobinformationwidget.freetext.ExternalReference__
REF47656G
Raffles Service Agent (Reservations)
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
This position is available from January 2025 onwards.
The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.
Primary Responsibilities
Delivers Friendly and Professional Service
- Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
- Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
- Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.
Focuses on Guest Experience
- Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
- Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.
Involvement in Wider Job Function Actions/Relationships
- Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
- Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
- Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
- Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
- Maintains an accurate and updated filing system of all correspondence.
- Is familiar with hotel’s credit policies and handles billing instructions correctly.
- Performs clerical and administrative duties.
- Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
- Supports Accor Corporate programs, such as Planet 21.
- Ensures service standards and individual performance are aligned with Accor Hotels Values.
Candidate Profile
Knowledge and Experience
- Minimum tertiary education or equivalent.
- Knowledge of and experience of relevant software applications – spreadsheets, word processing and database management.
- Minimum 1 year of relevant experience in the hotel industry.
Competencies
- Strong interpersonal skills with ability to communicate with all levels of colleagues.
- Service-oriented with an eye for details.
- Ability to work effectively and contribute to the team.
- Multicultural awareness and ability to work with people from diverse cultures.
- Self-motivated and energetic.
- Flexible.
- Displays initiative and creativity.
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Novotel Abidjan, Abidjan, Côte D’Ivoire
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Abidjan
Job Category
Sales & Marketing
Description
Reporting to the on property General Managers with a dotted line to Sub Saharan Commercial Director, the role provides strategic guidance to establish and drive all sales, marketing, communications, p
Reference
02473820-ac3f-4843-90ae-6047d86e2889
Expiry Date
01/01/0001
Salary
Location
Novotel Brisbane South Bank, Brisbane, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Brisbane
Job Category
Sales & Marketing
Description
With a hands on approach, the Revenue Manager is responsible for ensuring the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term cus
Reference
9c4c32d4-e739-4b44-a817-5d2421d2b7aa
Expiry Date
01/01/0001
Salary
Location
Sofitel Agadir Thalassa sea & spa, Agadir, Morocco
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Agadir
Job Category
Sales & Marketing
Description
Nous recherchons un Chef de projet Marketing H/F .Missions : Le Chef de Projet Marketing est un poste clé au sein de l'hôtel. Ses principales responsabilités consistent à développer le capital de l'h
Reference
f7c1fd25-518b-4f19-bb80-21af1de3c92f
Expiry Date
01/01/0001
Salary
Location
MAMA SHELTER MAMA SHELTER ZURICH, Zürich, Switzerland
Experience Level
Associate
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Zürich
Job Category
Sales & Marketing
Description
Would you like to do the opening of our Mama Shelter in Zurich?THE MISSION?You’re the person our Mama trusts to develop her establishment’s sales 💸, through a proactive approach and in line with the
Reference
f8a4d905-77cd-4003-b2e8-5d481cdfbedd
Expiry Date
01/01/0001
Salary
Location
JO & JOE JO&JOE BUDAPEST KLAUZAL, Budapest, Hungary
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
JO&JOE
Job type
Permanent
Locations
Budapest
Job Category
Sales & Marketing
Description
JO&JOE is opening its new hostel in Budapest! 🏨 And is looking for its next Entertainment Manager. 🎉 Come and write a page in the history of JO&JOE📖, by being part of the opening team! The Enterta
Reference
4056253d-4cad-43f8-9450-8a22775b5a5f
Expiry Date
01/01/0001
Salary
Location
Fairmont Palliser, Calgary, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Calgary
Job Category
Sales & Marketing
Description
Food & Beverage Sales Manager The Food & Beverage Sales & Manager is responsible for driving sales into Hawthorn Dining & Bar located in the Fairmont Palliser.Every day, you will be responsible for e
Reference
2b7e1f65-c7d8-4b96-a7d0-d5bb5861205f
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Temporary
Locations
Berlin
Job Category
Sales & Marketing
Description
Wie schaut dein Arbeitstag aus …Du bist Markenbotschafter der 25hours Hotels, schaffst es den besten Draht zu unseren Kunden aufzubauen und diesen bestmöglich zu pflegenDu koordinierst deinen Tagesabl
Reference
3133dd7d-e720-40c9-99dd-807f6ac018de
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Temporary
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You’ll be the ambassador for the 25hours Hotels brand, you’ll succeed in forging the best links to our customers, and cultivating them to the best of your abilitie
Reference
a3271723-e2ae-4e2f-a65d-e6ecf07bab6e
Expiry Date
01/01/0001
Salary
Location
SO/ Sotogrande Spa And Golf Resort Hotel, Sotogrande, Spain
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sotogrande
Job Category
Sales & Marketing
Description
¿Qué harás como parte del equipo?Maximizar las llamadas de ventas diarias en el campo donde los ejemplos de liderazgo impulsan la eficacia de las ventas con los jugadores del equipoGestionar las cuent
Reference
a4864b4e-27c2-4b2b-be66-87f6f96d43bc
Expiry Date
01/01/0001
Salary
Location
SO/ Sotogrande Spa And Golf Resort Hotel, Sotogrande, Spain
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Sotogrande
Job Category
Sales & Marketing
Description
Plan de comunicación y mediosCrear estrategias para maximizar la rentabilidad a través de estrategias de comunicación que generen ingresos o reduzcan costos a través de una gestión y planificación efe
Reference
2081f333-4448-4124-bf92-fe347a68e3d9
Expiry Date
01/01/0001