- Full-Time
- Permanent
- RAFFLES
- Rooms
__jobinformationwidget.freetext.LocationText__
Raffles The Palm Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF34031H
Reservation Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Understand the key principles of ACCOR’S Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate Restrictions, hurdles and availabilities
- Maximise rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent on all hotel products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Responsible for effective implementation and compliance with ACCOR’S Core Reservation Standards
- Achieve targeted goals in the LQA Hotel Mystery Shopping calls
- Maintain accuracy and cleanliness of the PMS Database
- Ensure market segmentation is accurate for each reservation
- Create hierarchies/relationships between Corporate Accounts
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Complete understand and effective use of the Hotel’s telephone system
- Maintain the Reservation correspondence
- Support the Reservations Manager and/or Revenue Management leader with special projects as required.
PERSONAL ATTRIBUTES
- Ability to adapt to changing environment.
- Attention to Detail
- Ability to handle multiple tasks
- Ability to organize work flow
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
EXPERIENCE
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Sofitel Montréal Golden Mile, Montreal, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Montreal
Job Category
Rooms
Description
Relevant de la Directrice de la réception, en tant que Portier / Valet / Chasseur, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent une expérienc
Reference
168d1765-4f85-4a31-91a6-0d65c5ee35b0
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Lake Louise
Job Category
Rooms
Description
Enjoy all that the great outdoors has to offer? Then what better way to further your career in hospitality then to join the Overnight Housekeeping team at the Fairmont Chateau Lake Louise? Enjoy the g
Reference
9e6169a0-6fd7-46f5-a78f-8f49152befda
Expiry Date
01/01/0001
Salary
Location
HOXTON THE HOXTON POBLENOU, Barcelona, Spain
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
THE HOXTON
Job type
Permanent
Locations
Barcelona
Job Category
Rooms
Description
What you’ll do…Lead the night shift and oversee the night team tasks.You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them fe
Reference
9075d0c2-a27c-4c40-b586-30aedf032b0c
Expiry Date
01/01/0001
Salary
Location
Mercure Roma Piazza Bologna, Rome, Italy
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Rome
Job Category
Rooms
Description
Check-in e check-outAssegnazione delle camere in coordinamento con il reparto housekeeping, rispettando le preferenze e le aspettative dei clientiAnticipare le esigenze degli ospiti e gestire le loro
Reference
97f919c7-1094-4020-85c7-618aa9bfb181
Expiry Date
01/01/0001
Salary
Location
Mercure Roma Piazza Bologna, Rome, Italy
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Rome
Job Category
Rooms
Description
Check-in e check-outAssegnazione delle camere in coordinamento con il reparto housekeeping, rispettando le preferenze e le aspettative dei clientiAnticipare le esigenze degli ospiti e gestire le loro
Reference
1ad21013-a369-4cbe-aaa4-b2efbd780061
Expiry Date
01/01/0001
Salary
Location
IBIS BUDGET ORLEANS SUD CO'MET, ORLEANS
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
IBIS BUDGET
Job type
Temporary
Locations
France
Job Category
Rooms
Description
Nous recherchons pour l'hôtel Ibis Budget Co'met à Orléans Sud un Réceptionniste Tournant F/H, en CDD saisonnier à temps partiel de 30 heures par semaine, à partir du 14 Avril 2025. Bienvenue dans
Reference
MAEOP323
Expiry Date
01/01/0001
Salary
Location
PULLMAN LYON CENTRE, LYON
Experience Level
Associate
Director
Entry Level
Executive
Student
Mid-Senior Level
Not Applicable
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Lyon
Job Category
Rooms
Description
Soyez l'ambassadeur de l'élégance et de la tranquillité nocturne ! Vous serez notre maître des lieux pendant que tout le monde dort ! Situé en plein cœur de la Part-Dieu, au pied de la tour To Lyo
Reference
WDBRV556
Expiry Date
01/01/0001
Salary
Location
Fairmont Hotel Macdonald, Edmonton, Canada
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Edmonton
Job Category
Rooms
Description
Guest Service Agent (Part Time)First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have
Reference
d7ad0231-2d07-4df1-810d-08ad76d625a1
Expiry Date
01/01/0001
Salary
Location
Novotel Manchester West, Worsley, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
We need a hotel receptionist to work on a busy front desk. This could be up to 40 hours or just 16 if that works better for you. Our working week includes weekend days.Personality and professionalism
Reference
3c0c5da8-3213-4136-a093-3c34a8e57ce1
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Copenhagen Indre By, Copenhagen, Denmark
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Copenhagen
Job Category
Rooms
Description
How does your working day look like …Even when you’re at the reception late at night, you’ll make sure that guests aren’t just contented, but enthusiasticYou’ll make sure that the cash register accoun
Reference
b397e5fb-5cbc-4c78-8579-30cdcbee04b3
Expiry Date
01/01/0001