- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
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Novotel Madrid Campo de las Naciones, MADRID, Spain
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REF82711M
Reservation agent
Region
Europe and North Africa
¡Únete al nuevo proyecto de NOVOTEL en Madrid!
Los hoteles de NOVOTEL MADRID CAMPO DE LAS NACIONES y PULLMAN MADRID AIRPORT & FERIA serán un único establecimiento en un emplazamiento privilegiado que aspira a ser un referente en la plaza de Madrid.
Buscamos un Agente de Reservas profesional y orientado al cliente para unirse a nuestro equipo en Madrid, España. Como Agente de Reservas, será responsable de atender las consultas de los huéspedes, gestionar las reservas y garantizar un servicio al cliente excepcional para nuestro hotel o agencia de viajes.
- Atenderá las llamadas entrantes, los correos electrónicos y las reservas en línea con eficiencia y profesionalidad.
- Proporcionar información detallada sobre el alojamiento, tarifas y disponibilidad.
- Procesar reservas, modificaciones y cancelaciones con precisión utilizando nuestro sistema de reservas
- Realice ventas cruzadas y upselling
- Resolver las preocupaciones y quejas de los huéspedes de forma oportuna y satisfactoria
- Colaborar con otros departamentos para garantizar que se satisfacen las peticiones de los huéspedes
- Mantener un conocimiento actualizado de las políticas del hotel, promociones y eventos
- Ayudar con las reservas de grupos y peticiones especiales según sea necesario
- Garantizar el cumplimiento de las políticas y procedimientos de la empresa
- Excelentes habilidades de comunicación verbal y escrita en inglés y español (se valora el conocimiento de otros idiomas)
- Fuerte orientación al servicio al cliente con un comportamiento amable y profesional
- Dominio de los sistemas de reservas (TARS y PMS FOLS)
- Microsoft Office
- Capacidad para trabajar de forma independiente y en colaboración en un entorno de ritmo rápido
- Gran capacidad de organización y gestión del tiempo
- Orientación al detalle con capacidad para realizar varias tareas a la vez de forma eficaz
- Preferiblemente, experiencia en hoteles Accor en los departamentos de recepción y/o reservas
- Capacidad para mantener la calma bajo presión y manejar situaciones desafiantes con profesionalidad
Horario de lunes a viernes con turnos rotativos de 8 a 16h y de 11 a 19h.
Incorporación inmediata
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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