Company Description
Ibis Budget London Heathrow Central – Be the face that makes first impressions last.
At Ibis Budget London Heathrow Central, our mission is simple: create memorable moments for every guest, from arrival to farewell. As part of the Accor family, you’ll unlock opportunities across 5,000 hotels in 100+ countries, with access to training, growth, and global career mobility.
We’re not just offering a job – we’re offering a place to grow, belong, and be yourself.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
As our Receptionist, you’ll be the first smile our guests see and the last goodbye they remember. You will:
- Welcome guests warmly, handle check-in/out, and manage guest accounts with accuracy.
- Respond to calls, messages, and requests with professionalism and care.
- Keep guest information and hotel procedures secure and confidential.
- Support other hotel teams to deliver a seamless guest experience.
- Take every opportunity to upsell services and showcase our facilities.
We’ll provide full training on our systems and procedures, plus a one-night stay so you can experience the hotel from a guest’s perspective.
Qualifications
We believe attitude and personality are everything – we can teach skills, but not passion. To thrive with us, you’ll need:
- A genuine willingness to learn and an eagerness to contribute.
- Previous hotel experience (essential).
- Experience with Opera PMS or Opera Cloud (essential).
- A friendly, professional approach and fluency in English (other languages a plus).
Additional Information
What’s in it for you:
- Free stays in our UK hotels, 50% off meals in Accor restaurants, and discounted rates worldwide.
- Access to Accor Academy for continuous learning and development.
- Wellbeing support and opportunities to grow across the global Accor network.
- The chance to work in an inclusive, diverse environment where everyone belongs.
Apply today – we’d love to hear from you.
