- Full-Time
- Temporary
- IBIS STYLES
- Rooms
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ibis Styles Barcelona Centre, Barcelona, Spain
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REF856J
RECEPCIONISTA POLIVALENTE
Region
Europe and North Africa
This vacancy has now expired. Please see similar roles below...
¡Si tienes muchas ganas, un gran corazón y buena energía, entonces esta oferta es para ti!
Estamos buscando un/una recepcionista polivalente para incorporarse a partir de septiembre en nuestro hotel.
Resumen de las tareas:
- Dar la bienvenida a los huéspedes y cuidarlos desde su llegada hasta su salida
- Contribuir a la satisfacción permanente de los huéspedes al brindar servicios de alta calidad durante su estadía.
- Adaptar sus turnos desarrollándose profesionalmente tanto en recepción como en restauración (turnos rotativos, incluida noche de forma esporádica)
- Ayudar a fomentar la lealtad del cliente mediante la construcción de relaciones personalizadas y amigables
- Manejar cualquier queja y/o comentario de los huéspedes; proporcionar una respuesta tan pronto como sea posible
- Informar a los huéspedes sobre las condiciones o trámites durante la estancia y los servicios del hotel; conocer todo sobre las características especiales de ibis Styles y promover la marca y la oferta del hotel según el tipo de clientela.
- Manejar reservas
- Promover la marca y/o el programa de lealtad del grupo, adaptando el argumento de venta para satisfacer las necesidades del huésped.
Tipo de contrato:
- turnos rotativos: mañana, tarde, noche, con polivalencia en bar y desayuno
- contrato de sustitucion por baja de maternidad pero según las necesidades se podría ampliar en contrato indefinido.
Experiencia laboral
Lo que buscamos:
- Tener habilidades en el servicio al cliente y en comunicación
- Saber inglés, francés y portugués es un plus.
Se valorará experiencia
Beneficios
Lo que ofrecemos
- Trabajo a tiempo completo
- Ser parte de una empresa internacional
- Trabajar para una marca líder como Accor presente en 110 países
- Oportunidades de desarrollo y carrera
- Prestaciones según el puesto
- Tarjeta de descuentos Accor
- Tu desarrollo
Además, Accor te ofrece formación en todos los puestos de trabajo hoteleros a lo largo de tu carrera e infinitas posibilidades de desarrollo profesional en múltiples establecimientos y marcas dentro de los hoteles del grupo.
Nuestro compromiso con la Diversidad y la Inclusión:
Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover el talento diverso.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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