- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel São Paulo Center Norte, São Paulo, Brazil
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REF18678K
Recepcionista - NOTURNO
Region
Americas
Situado no complexo comercial Cidade Center Norte, este moderno hotel de negócios fica a 7 minutos a pé de uma estação de metrô, a 14 minutos do centro de convenções Expo Center Norte e a 6 km do centro de São Paulo.
Os quartos tranquilos com piso de madeira e decoração discreta têm acesso Wi-Fi incluso, TV com tela plana e sofá-cama. Serviço de quarto disponível.
Há um restaurante internacional, um sushi bar e um bar comum. Outras comodidades são piscina coberta aquecida, sala de ginástica e quadra de squash, bem como sala de videogame, salas de conferências e estacionamento.
Wi-Fi gratuito Café da manhã pagoEstacionamento pagoAcessívelPiscinas interna e externaAr-condicionado
Sustentabilidade
Manuseio consciente de substâncias perigosas
Descarte consciente de produtos eletrônicos, baterias e lâmpadas
Programa de reciclagem
Frutos do mar de origem sustentável
Ovos orgânicos de galinhas livres
Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc).
Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos. •
Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos. •
Garantir o cumprimento aos procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”. •
Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes. • Alimentar o sistema com as informações de reserva dos clientes. •
Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos. •
Efetuar a passagem de turno, seguindo, rigorosamente, os procedimentos preestabelecidos. • Orientar o Auxiliar de Recepção e demais colaboradores em assuntos relacionados a recepção, se houver necessidade. •
Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
Superior completo Hotelaria ou compatível.
Inglês intermediário ou fluente
• Conhecer os procedimentos internos de Recepção , Software de gerenciamento de hotel , Pacote Office , Internet
Conhecimento no sistema Ópera será um diferencial
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
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