- Full-Time
- Permanent
- IBIS STYLES
- Rooms
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ibis Styles Barcelona Sant Joan Despi, Barcelona, Spain
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REF59559P
Recepcionista
Region
Europe and North Africa
Quieres formar parte de nuestro equipo en el nuevo ibis Styles Barcelona Sant Joan Despi 4*?
Cada hotel ibis Styles ofrece una experiencia inmersiva inspirada en una temática única. Asombrosos detalles de diseño, interesantes propuestas de comidas y bebidas, y vivaces espacios comunes para encontrarse y soñar con otros viajeros. El nuevo ibis Styles Barcelona Sant Joan Despi 4* está inspirado en el taller del artista donde tú eres el gran creador de las experiencias inolvidables del cliente y el equipo.
Atención al cliente:
- Recibir a los huéspedes con cordialidad y profesionalismo.
- Responder a consultas y proporcionar información sobre los servicios del hotel, horarios, y áreas cercanas.
- Atender y resolver cualquier inquietud o queja de los clientes durante su estancia.
- Realizar el check-in y check-out de los huéspedes de manera rápida y eficiente.
- Verificar las reservas y procesar pagos (tarjetas de crédito, efectivo, etc.).
- Asignar habitaciones de acuerdo con las preferencias de los clientes y disponibilidad.
- Realizar y confirmar reservas por teléfono, correo electrónico o en línea.
- Actualizar y mantener el sistema de reservas y la base de datos de clientes.
- Coordinar con otros departamentos sobre las necesidades de los huéspedes.
- Colaborar con el personal de limpieza y mantenimiento para asegurar que las habitaciones estén listas y en condiciones óptimas.
- Coordinar la gestión de solicitudes especiales, como reservas de restaurantes, traslados o actividades adicionales.
- Asegurar que la información sobre los huéspedes se mantenga confidencial.
- Recibir y enviar correspondencia, paquetería y mensajes para los huéspedes.
- Registrar pagos y otros cargos asociados a la estancia de los huéspedes.
- Realizar informes de ocupación, ventas y otras métricas para el seguimiento diario.
- Formación: Título de educación secundaria o formación técnica en turismo, hotelería o administración.
- Experiencia: Experiencia previa en atención al cliente o puestos similares en el sector hotelero.
- Habilidades:
- Buena comunicación verbal y escrita.
- Capacidad para resolver problemas de manera eficiente.
- Manejo de sistemas informáticos y software de gestión hotelera.
- Trabajo en equipo y actitud profesional.
Condiciones laborales:
- Horario: Incluye turnos rotativos, fines de semana y festivos.
Competencias adicionales:
- Idiomas, Imprescindible Inglés y Francés valorado positivamente.
- Actitud amigable, responsable y comprometida con la calidad del servicio y medio ambiente.
Nuestro compromiso con la Diversidad & Inclusión:
Somos una empresa inclusiva y nuestra ambición es atraer, reclutar y promover talentos diversos.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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