Public Area Attendant

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Job Description

JOB TITLE:                       Public Area Attendant

DEPARTMENT:                  Housekeeping - Rooms Department

EMPLOYER:                      Whitehall Hotel Limited (WHL)

JOB LEVEL:                       Line

REPORTS TO:                    Housekeeping Floor Supervisor

LOCATION:                       Raffles London at The OWO

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Scope Of Position

Your role will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas and maintaining a positive overall impression of the hotel according to the Raffles London  procedures and standards.

Supporting and working closely with the Senior Housekeeper and the Assistant Executive Housekeeper overseeing all aspects of public areas cleaning on the front & back of the hotel and the residences.

You will work in close contact with other departments throughout the Hotel and the Residences to ensure a smooth and consistent service, surpassing the guests’ expectations.

Responsibilities

Operation

• Follow the daily task list of maintaining the Hotel and the Residence public areas,
• Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
• Find a work balance between priority and non-priority jobs.
• Keep yourself informed about the events, the occupancy and the outlet bookings at the beginning of and during your shift.
• Clean public areas, restaurant, guest, and staff toilets according to the Raffles Standard Operation Procedure.
• Use the appropriate cleaning chemicals on all surfaces as per the Raffles operating procedures.
• Keep the service areas clean, tidy and well stocked through the shift.
• Report any loss/damage to linen, furniture, fixtures, or equipment in nowcross and ensure the follow up with the Housekeeping Department,
• Report any technical issues, stains on furniture and carpets promptly via nowcross for immediate action,
• Perform regular deep cleaning of all areas of hotel as instructed,
• Interact with guests in a caring, respective and positive manner, assist the guest proactively.
• Have a great knowledge of the Hotel and the Residence facilities including the opening hours of all hotel outlets,
• Handover any lost property found in the public areas to the Security Department

• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.

Qualifications, Skills & Experience

Essential

• Able to provide exceptional cleaning and service for the guests with extremely attention to details.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Able to work within a team.
• Professional and well-groomed
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.