__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

Company Description

We are looking for a reliable and professional Front Office and Guest relation Supervisor to join our Front Office team at Mercure St. Julian’s Malta. If you enjoy working in a dynamic hospitality environment and providing excellent guest service, this role is for you.

Job Description

Providing extra care for the guest and focus on their personal need through the stay, accompany them to experience the best possible stay and help them organizing their holiday. Taking care of the reception and its tasks, check in, check out, money handling and cashiering functions .

Qualifications

Excellent communication skills : able to communicate clearly and professionally with guests and staff members.
Strong customer service skills: friendly, welcoming, and focused on guest satisfaction.
Leadership ability: able to supervise, motivate, and support the front office team members.
Problem solving skills: able to handle guest complaints and unexpected situations calmly and effectively.
Good knowledge of hotel operations: understanding of check in/check out process, reservations, room allocation, billing, and guest services.
Professional appearance and attitude: well-groomed, confident, polite, and approachable.
Attention to detail: able to maintain accurate guest records and ensure smooth operations.
Multitasking and time management: able to manage several guest requests and front office duties at the same time.
Computer skills: comfortable using hotel PMS, reservation systems and email.
Language skills: proficient English and, ideally, additional languages to communicate with international guests.
Conflict management skills: able to resolve difficult situations while maintaining a positive guest experience.
Teamwork and coordination: able to work effectively with housekeeping, food & beverage, maintenance, and management.

Additional Information

What We Offer

A supportive and professional work environment
Opportunities for growth within the Accor group
Accor discounts and free hotel nights vouchers

Salary offer is between 21 000 and 23 000 gross per year according to the experience.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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