Public Area Attendant

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Scope and Objectives 

The PA Attendant is responsible for maintaining Raffles & Fairmont cleanliness, maintenance & service standards in all public areas which include F&B outlets, washrooms, exterior grounds, shops, front of house & back of house areas under hospitality service. The PA Attendant is to perform all duties but not exclusively such as bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning. This role may also include hanging curtains, steam pressing of curtain and delivery of items or piece of equipment for front or back of the house.  Besides, the PA attendant will focus in keeping the company assets in a perfect state of maintenance & keeping at all-time guest perspective in mind to carry out the department mission as well as the company values and vision.

Primary Responsibilities 

• Consistently offer professional, friendly and engaging service (greeting, welcoming…)
• Report to shift on time, in uniform and perfectly groomed
• Pro-actively offer help to guest in public space when applicable
• Clean and sanitize all assigned public area including: bathroom cleaning, floor scrubbing, vacuuming, dusting, floor waxing, shampooing, marble polishing, rubbish collecting, metal polishing & reasonable high-level cleaning.
• Assist and perform whenever scheduled or requested to the deep cleaning of the areas or fixtures
• Report consistently necessary maintenance required in public areas and escalate to supervisor for work order completion.
• Is responsible to report to supervisor any missing items from PA
• Is responsible to return all Lost and Found items to Housekeeping office as per policy
• Attend daily briefing & training as scheduled
• Sign in and out communication device & key (if applicable) daily and is responsible for the safe keeping of the device & key.
• Is responsible for appropriate usage of cleaning chemicals & supplies to avoid wastage.
• Is responsible for cleaning and maintaining all equipment used in good condition at all times as well as returning them to the appropriate store.
• Return loan item to the store after use
• Is responsible for maintaining cleanliness and tidiness at both front of house and back of house areas according to departmental & Forbes 5-star standards
• Report suspicious activities / unusual behavior in pubic area both FOH and BOH to Supervisor.
• Report any faulty equipment, maintenance issues, safety hazards & other problems found immediately to supervisor
• Perform inventory as directed by Supervisor or management.
• Complete daily assignments and report progress to supervisor.
• Handover at end of shift clearly.
• Set up & maintain work areas as per established standard, restock supplies as needed during the shift
• Adhere to company and departmental policies & procedures, service standard as well as comply with Code of Conduct.
• Adhere to health and safety standards and strive for constant improvement to avoid health and safety hazards as well as to prevent injury
• Participate in the company recycling program and follow a strict discipline to reduce, re-use and recycle wherever possible & appropriate
• Perform other ad-hoc tasks as assigned by the supervisor or PA Housekeeping Manager /or Assistant Director EH

Education

Secondary education. Relevant work experience is preferred.

Required Experience

With one year of work experience in the housekeeping department, especially in five-star hotel.

Required Knowledge 

Excellent customer service skills and a professional and dignified image. Preferably have knowledge on cleaning chemical & machinery operation.

Abilities & Technically competent Requirements  

• Positive attitude.
• Fluent in English (verbal communication in English).
• Professional appearance and etiquettes.
• Ability to function well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Good communication and organizational skills.
• Responsible and reliable.
• Ability to work with minimum supervision.
• Ability to focus attention on guest needs, remaining calm and courteous at all times, interact with guest respectfully, naturally and efficiently.
• Knowledge and experience in maintaining material, fabric and flooring.
• Detailed-service oriented
• Discipline: follow schedules & rules
• Diligent attention to safety.
• Good understanding of the Raffles & Fairmont vision, values and standards.

Skills / Abilities / Presence

• Customer focus: Dedicated to meeting expectation and all requirements for both external and internal guests.
• Priorities setting: Focus on important issues.
• Team player: Demonstrate co-operation with all colleagues within or out the department to achieve results.
• Deliver the best: Hard working, consistent, perform well against established standards
• Trustworthy and responsible: Trustworthy, independent and accountable
• Ethic Values: Get things done quietly. Is reliable during good and tough time. Is trusted. Admit flaws.
• Quick learner: Open to changes. Seek for solutions and improvement. Enjoy challenges.
• Composure: Is cool under pressure and do not become defensive or irritated when under pressure.

Physical Requirements / Work Environment

The Duties Require

• Walking and standing most of the working day
• Not allergic to dust or chemicals
• Able to work on shifts and work schedules based on business demands
• Stand by in case of emergency.
• Long standing & walking and reasonable lifting