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  1. Full-Time
  2. Permanent
  3. Rooms
  4. ACCOR

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Novotel Visakhapatnam Varun Beach, Visakhapatnam, India

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REF61791A

Assistant Front Office Manager

Region

MEA SPAC


Job Description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Novotel Visakhapatnam Varun Beach, India. As a key member of our front office team, you will play a crucial role in ensuring exceptional guest experiences and maintaining smooth operations at the front desk.

  • Assist in managing daily front office operations, including check-ins, check-outs, and guest inquiries
  • Collaborate with other departments to ensure seamless guest services and resolve any issues promptly
  • Train, mentor, and motivate front office team members to maintain high performance standards
  • Handle guest complaints professionally and implement appropriate corrective actions
  • Oversee the accuracy of guest accounts and financial transactions
  • Implement and maintain front office policies and procedures
  • Assist in scheduling and staffing to ensure optimal coverage during all shifts
  • Conduct regular performance evaluations and provide constructive feedback to team members
  • Stay updated on industry trends and implement innovative practices to enhance guest satisfaction
  • Support the Front Office Manager in strategic planning and goal-setting for the department

Qualifications

  • Minimum 3 years of relevant experience in a similar capacity
  • Proven experience in a front office role within the hospitality industry, preferably in a supervisory capacity
  • Strong leadership and communication skills with the ability to motivate and guide a team
  • Proficiency in hotel management systems and general computer skills
  • Bachelor's degree in Hospitality Management or related field preferred
  • Fluency in English; knowledge of additional languages is a plus
  • Detail-oriented with excellent problem-solving and decision-making abilities
  • Demonstrated commitment to delivering exceptional customer service and maintaining professional demeanour under pressure

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

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Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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