Product Owner – Opera Cloud PMS (F/H/X)

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.  

Accor Tech & Digital, jobs in the tech field where intelligence is above all human!  

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality. 

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences. 

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.  

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams. 

Here, your scope will know no boundaries; 

So join us and dare to make an impact on the world! 

Here is where your greatest challenge awaits you:

You will be part of the Core Property Tech department, which is responsible for optimizing key applications used in Accor hotels.

Within this department, the PMS (Property Management System) team focuses on improving and deploying the Opera Cloud hotel management solution to several thousand hotels. The goal is to ensure operational efficiency across hotel operations by facilitating understanding and adoption at hotel and regional levels, while also contributing to the expansion of the platform.

Your missions and responsibilities :

Advisory & Design:

• Define the product vision in collaboration with the Product Manager
• Build, prioritize, and manage your backlog based on our OKRs (Objectives & Key Results)
• Collect, analyze, and challenge business requirements
• Continuously gather and integrate user feedback, especially during redesign phases
• Brief technical teams and coordinate design efforts to ensure on-time and on-budget delivery, while monitoring product quality
• Track implementation progress and update functional documentation to ensure effective communication with business teams (support, regions, brands, hotels)

Quality:

• Ensure product quality by defining the required standards and related KPIs
• Maintain clear and efficient communication with all stakeholders to ensure smooth delivery cycles
• Prioritize bugs based on customer impact and manage them within the product backlog

Performance Monitoring:

• Define, track, and analyze performance indicators
• Analyze feedback from hotel staff, owners, and regional teams to measure satisfaction
• Create performance reports and communicate on progress and key metrics

And you?

You have a solid experience as a Product Owner working on SaaS applications.
Familiarity with hotel operations—particularly front desk/reception workflows—is a strong plus.

Skills:

• Product management
• Strong analytical and problem-solving skills
• Ability to absorb diverse types of information, including technical, marketing, and business inputs
• Performance analysis
• Excellent communication skills, including the ability to manage multiple stakeholders
• Strong adaptability and team spirit
• Organizational skills

Languages:

• Fluent French and English are required (you will interact with international stakeholders)

Tools:

• Microsoft Office Suite
• Knowledge of PMS systems such as OPERA or FOLS is a plus

Accor dares to impact:  

- the world   

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.  
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects. 

- your career:   

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences.  
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis.  

- Specifically, at Accor Tech & Digital: 

• Remote work in France and flexible work options: work from home, our offices or even our hotels and coworking spaces. 
• Every Wednesday afternoon, dedicate your time to deep work and personal development. 
• Work in a multicultural and English-speaking environment. 
• Continuous improvement & training: Hackathons, exceptional technology partnerships, dedicated talent management, and a dedicated training platform, Digitech Academy & certifications. 

and also, 

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide.  
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours).  
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities.  
• Sustainable Mobility Package up to €600 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass).  
• €10 meal vouchers.  
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents.  
• Attractive working conditions with collaborative workspaces, restaurants, and recreational and sports areas. 

Your talent and motivation are our only selection criteria. 

We value the richness of the diverse nationalities, personalities, and professional backgrounds. 

We know how to adapt to the specific needs of our employees, including those with disabilities. 
We encourage all applications, regardless of gender, so go ahead and apply! 

Recruitment is all about people!    

Is this mission appealing to you? Apply, and we will offer you:  

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you.  

2. An interview with the team manager responsible for the role you are interested in.   

3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire.  

4. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group.  

5. A personalized feedback.  

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