Porter

Mantra Lorne is located in the coastal town along the Great Ocean Roan is spread across 12 acres of landscaped gardens, boasting undeniable beachfront accommodation offering heritage hotel rooms and modern one and two bedroom apartments. The Larder, on-site restaurant, offers daily breakfast, lunch, and dinner, all crafted from locally sourced ingredients.

Proudly housing the largest residential conference venue in regional Victoria, Mantra Lorne can host groups of up to 600 guests for bespoke corporate and private events.

There is plenty to do in your down time, from exploring waterfalls, shipwrecks and bushwalking; to having a game of tennis or golf; immersing yourself in art exhibitions and markets; to simply relaxing on the beach enjoying the afternoon sun.

Perks of joining Mantra Lorne

• Onsite accommodation available in shared facilities for a weekly fee (upon availability)
• Complimentary access to gym and pool, surfboard hire, and local discounts, including massages and surfing lessons
• Live and work by the beach in Victoria's oldest guest house and largest regional conference venue
• Travel the world with access to heavily discounted staff rates through Accor

Purpose

As a Porter, your role is all about making our hotel guests' stay as smooth as possible. You will be there to help with luggage, warmly greet guests, offer concierge services, and assist with transportation and parking. Your focus? Ensuring our guests feel comfortable, cared for, and ready to enjoy their time with us.

Primary Responsibilities 

• You'll be the initial friendly face that guests encounter upon arriving at the property
• Your vital task will involve crafting an authentic and inviting first impression
• Consistently delivering top-notch customer service to guests throughout their stay will be a key aspect of your role
• You'll lend a hand with parking guests' cars, making their experience hassle-free
• Storing luggage and delivering bags to and from rooms will be part of your hands-on duties

Skills and Experience

• Outstanding communication and interpersonal abilities

• Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
• Driver’s licence – possessing an open (manual) drivers licence is advantageous

• Remarkable customer service aptitude accompanied by a friendly and enthusiastic demeanour
• Flexible availability as weekend availability required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.