Personal Assistant to General Manager

Accor Hotels & Resorts 

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

The Personal Assistant (PA) to the General Manager  plays a crucial role in supporting the General Manager in daily operations, ensuring efficient management of tasks and responsibilities. The PA acts as a liaison between the GM and various stakeholders, including employees, suppliers, and guests.

• Manage sensitive information with discretion and integrity.
• Acting as the first point of contact for the Executive Office.
• General Manager’s calendar management
• Preparing reports, presentations, Memos, SOPs, Complimentary Vouchers and any official documents
• Managing correspondence, including negative reviews directed to the GM
• Preparing and processing GM’s monthly expenses, travel expenses, insurance reimbursement claims, GM’s Travel arrangements
• Reviewing and proofreading contracts, capex files and any other documents for accuracy before the General Manager review
• Keeping all ExComs/ departments on task to meet deadlines
• Preparing the monthly business review presentation and minute taking
• Monitor project timelines and deliverables, ensuring deadlines are met.
• Maintain organized filing systems, both physical and digital.
• Prepare reports for the GM.
• Managing stationery inventory (Future log)

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Previous experience as a personal assistant or in an administrative role, preferably within the hotel or hospitality industry.
• Experience in supporting senior management is an advantage.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) .
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail.
• Problem-solving and critical thinking skills.
• High level of integrity and confidentiality.
• Adaptability to changing environments and priorities.

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