People and Culture Manager

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Primary Duties:

  HUMAN RESOURCES ADMINISTRATION

• To prepare and review plans for work force requirements of the Hotel as per advice of the Hotel Management.
• To maintain employment records and statistics.
• To develop systems and procedures relating to personnel administration.
• Manage the entire interview, assessment and negotiation process for new hires.
• To prepare induction plan and implementation the same for new recruits, promotes and for employees at job  changes in consultation to execute the plans.
• To prepare follow up plans for evaluating performance of the existing work force and directly assists the Line Managers to execute the plans.
• To review and keep updating all Jobs Description as per changes in the hospitality industry.
• To keep updated all Employees File as per Hotel standard.
• Present internal training workshops on core soft skills e.g. grooming standards, performance management, orientation programme, company’s policies, code of conduct, etc.
• To manage Attendance, Leave, Increment/Reward, Compensation and Promotion cases of the employee under set rules within manageable interest and maintain direct contact with the Line Managers for smooth discharge of those functions.
• To deal with the inter-department transfer and adjustment of existing work force.
• To handle all types of disciplinary actions relating to personnel and maintain close and direct contact with the Line Managers in dealing with the actions.
• To plan, implement and monitor all types of policies, rules and regulations relating to personnel administration.
• To take care on absenteeism and labor turn over with the help of the Line Managers.
• To maintain liaison with the top management relating to the affairs beyond manageable interest.
• To maintain relationship with different sources of labor supply i.e.labor market and professional institute and local governmental institutions.
• Responsible for obtaining employment visa, Emirates ID, Residence visa/visa cancellation, of the employees.
• Arrange all the required medicals like visa medical, vaccination and food handlers medical on time.
• Prepare the End of Service benefits for all staffs that leave the company.
• Develop appropriate human resources policies and standards to ensure effective, fair and equitable management of staff throughout the organization.
• Coach and train the Human Resources team for their respective roles and responsibilities.

 EMPLOYEE BENEFIT AND WELLBEING

• To budget and plan Employee Benefit and Welfare Services annually as per advice of the Hotel Management.
• To make arrangement and organize recreational amenities for the staff such as Games and Sports, Cultural Functions, Staff Party, Library and the like.
• To take care of Employee Cafeteria Services, Cafeteria administration and comfort.
• To take care of Staff Locker Room and to ensure proper utility, sanitation and cleanliness.
• Supervising the Staff accommodation, room allocation and it maintenance.
• To take care of Employee Incentive Scheme like Best Employee of the Month/Year. Attendance Reward, Performance Award, Appreciation letter, Reward for best suggestion, etc.
• To take care of implementation of Gratuity policy and service compensation under the Hotel Rules/Laws.

E    EMPLOYEE HEALTH AND SAFETY

• To ensure pre-placement and post-placement medical examination of the employees.
• To ensure periodic physical examination of the employees as per the requirement.
• To ensure Fire Aid facilities to the employees.
• To ensure medical checkup of the employees for accidents on the job and extend facilities under rules.
• To ensure sanitation and hygiene in the working environment and chalk out sanitation program.
• Monitor and follow-up of HACCP standards/protocols.
• To look to the legal provisions of health, safety and hygiene.
• To ensure proper observance of safety regulations and maintain liaison with safety committees.
• To deal with the Accident Compensation under Workman Compensation Act and Hotel Rules.
• To maintain records and statistics of accident and maintain liaison with the Government Authority.

S     SALARY /PAYROLL ADMINISTRATION

• To develop, maintain and monitor the salary structure of the Hotel under set policies.
• To budget annual salary payment as per advice of the management and to monitor changes from time to time.
• To ensure payment of Salary to the employees in time.
• To administer and control deduction of salary for unauthorized absence/leave/loss and damage as per provision of the payment of Salary/Hotel Rules/ Law.
• To prepare periodical pay increase plan as per Hotel’s Increment and Promotion policy.
• To maintain records and statistics.

    TRAINING

• Conducting Training needs analysis for the hotel.
• Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel's goals and strategic plan.
• Initiate, co-ordinate, execute and follow-up on all training activities within the hotel.
• Ensure coordination and delivery of training programs of all internal providers.
• Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders.
• Provide support and development for Departmental Trainers as required.
• Design and Implement effective processes and tools for learning evaluation and reporting.
• Actively initiate relationships and partnerships with ACCOR Regional Office, industry associations, external training companies and academic counsels related to the hospitality industry.
• Negotiate, oversee and follow up on learning facilitated by external providers.
• Update training information in employee HR System, maintain accurate records of activities.
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized.
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel.
• Organizational Development: develop and conduct training activities for Management and selected colleagues
• To design and implement succession planning frameworks for all departments.
• Coaching and Mentoring of high potential colleagues as guided by the General Manager.
• Developing and implementing organizational improvement strategies to drive Employee Engagement.

P     PERFORMANCE & WORKPLACE MANAGEMENT

• To evaluate performance of the employees periodically and extend advice for improvement.
• To review and evaluate attendance record, conduct record, leave record of the employees annually and then to take measure for improvement.
• To organize periodical meetings/seminar with the Department Heads/Supervisory personnel on personnel administration and attitude survey.
• To evaluate employees exit interview statements periodically and to take appropriate action.
• To evaluate Personnel and monitor Personnel Policies, Industrial Relations Policies and amendments of the Policies.

P     PERIODICAL/OCCASIONAL DUTIES

• To attend daily, weekly, monthly meetings and participate in the strategic decision-making.
• To attend meetings with Governments, Organizations, Associations, from time to time as per advice of the Hotel Management.
• To perform any other jobs from time to time as assigned by the Hotel Management.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.