P&C Coordinator

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.

About Orient Express Venezia at Palazzo Donà Giovannelli

Orient Express will open its second hotel in Italy at the exceptional in Venice. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space. Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.

Payroll & Compensation Administration 

• Process monthly payroll accurately and on schedule, coordinating closely with external providers and internal finance. 

• Collect, verify, and input all payroll-related data, including new hires, terminations, salary changes, bonuses, and deductions. 

• Administer employee benefits programs, ensuring accurate enrollment and changes. 

• Prepare and reconcile payroll reports, ensuring compliance with relevant regulations and company policies. 

• Respond to employee queries regarding payroll, benefits, and compensation. 

HR Administration & Support 

• Manage and maintain all HR records and personnel files (digital and physical) with exceptional attention to detail and confidentiality. 

• Administer the full employee lifecycle documentation, from offer letters and onboarding paperwork to contract amendments and offboarding records. 

• Support the onboarding process by preparing new hire packets, coordinating first-day logistics, and ensuring all initial paperwork is complete. 

• Assist in drafting HR-related communications, policies, and procedural documents. 

• Process and track HR-related invoices and expenses for the department. 

• Provide administrative support for performance management cycles, learning & development initiatives, and employee engagement activities. 

• Assist with compliance checks, ensuring all administrative practices adhere to Italian labor laws and internal guidelines. 

Crew Support & Data Management 

• Assist in maintaining accurate crew data within HR and scheduling systems. 

• Support the coordination of crew schedules by accurately recording changes, absences, and leaves. 

• Compile data for various HR reports, including headcount, attendance, and payroll summaries. 

• Bachelor's degree in Human Resources, Business Administration, or a related field. 

• Minimum 2-3 years of direct experience in HR administration, with significant exposure to payroll processing. 

• Demonstrated understanding of Italian labor laws and payroll regulations. 

• Exceptional organizational skills, meticulous attention to detail, and a high degree of accuracy. 

• Proficiency in HRIS/payroll systems and advanced Microsoft Excel skills. 

• Strong communication and interpersonal skills; fluent in Italian and English (written and spoken). 

• Ability to handle sensitive information with discretion and maintain strict confidentiality. 

• Proactive, self-starter with the ability to manage priorities effectively in a fast-paced environment. 

• A competitive package (base salary and yearly bonus) 

• Medical Insurance, integrating Collective Labor Agreement one and extended to the family 

• Ticket Restaurant 

• Annual leave 

• ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide. 

• Learning & development: Opportunity to develop your talent and grow within your property and across the world!  

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.