Director, People & Culture

About SO/ Bangkok

Located in the vibrant capital of exotic Thailand, SO/ Bangkok combines modern dynamism with classic wonder in a true meeting of East and West. With 237 rooms and suites, the urban luxury design hotel offers themed accommodations created around the Five Elements - Water, Earth, Wood, Metal, and Fire. Inspired and innovative, SO/ Bangkok is an iconic landmark of design and a masterpiece of collaboration by Thailand’s top five designers and world renowned fashion designer Monsieur Christian Lacroix.  

An exciting selection of innovative restaurants and bars showcase the very best in refined dining in a variety of relaxing ambiences. SO/ Bangkok commands a prime central location where anything is possible, from contemporary high-rises to traditional Buddhist temples, from bustling street markets to ritzy upscale shopping complexes, from notorious nightlife to a gourmet’s choice of dining.

JOB PURPOSE
The Director, People & Culture promotes employee satisfaction, ensures compliance with local and federal employment and labor laws, and maintains the highest level of standards in the luxury environment.

PRIMARY RESPONSIBILITIES
- Oversees the administrative activities of payroll, benefits, legal compliance and employment law
- Development of HR and Training budget
- Implements guidelines, policies, and procedures in compliance with corporate direction
- Develop a recruitment / selection strategy and mobility process
- Encourages the development of team members to achieve their highest potential
- Creates and implements an integration and training strategy that brings efficiency to team members performance
- Supports operations and assists in achieving team member and guest satisfaction goals
- Coaches management on handling and resolving performance issues in the hotel
- Manages and implements the performance appraisal review system
- Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
- Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members/ managers according to company standards
- Effectively communicates with team members
- Evaluate changes and trends in market compensation and makes recommendations
- Measures team members satisfaction through surveys, round tables, and one-on-ones with team members
- Anticipates and addresses employee relations matters, responds timely to team members
- inquiries and is proactive in promoting team member satisfaction
- Be an inspiration to all hotel team members to achieve luxury levels of performance
- Interacts in a positive way with other departments to ensure a luxury guest experience
- Ensures compliance with local health and safety regulations

- Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field.
- 10-15 years of progressive HR experience, with at least 5 years in a senior leadership or management role.
- Strong leadership and strategic HR planning capabilities
- Excellent communication and stakeholder-management skills
- Proactive, people-focused, and solution-oriented mindset

- Applicants must hold Thai nationality only

Benefits:

• Life & Health insurance
• SSO
• Duty Meals
• Provident fund
• Heartist Card