People & Culture Manager

We are looking for a People & Culture Manager to join the opening of SLS Playa Mujeres Cancun, All-Inclusive Collection.

Ennismore, with its luxury brand SLS Hotels, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.  SLS Playa Mujeres Cancun, All-Inclusive Collection is planned to open November 2024.

Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travellers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Under the general guidance of the Director of People & Culture, our People & Culture Manager is responsible for a variety of Human Resources functions on a daily basis. These include recruiting, onboarding, and training as well as team member engagement, relations and retention.  

What you'll do...

• Execute the People & Culture Department’s long-term people plan and play a role in its design. 
• Help position SLS as an employer of choice.
• Maintain a consistently high level of engagement amongst the team.
• Champion SLS values and behaviors to ensure they permeate all areas of the business.
• Work with managers to resolve any team issues and concerns promptly.
• Administer various People & Culture programs across the property, including recruitment & onboarding, benefits communication and administration, training, and recognition programs. 
• Ensure the managers of each department maintain compliance with applicable laws and practices. 
• Exercise strong judgment in evaluating situations and recommending solutions relating to our team. 
• Partner with the Payroll and Finance teams to ensure accurate and timely processing of all information regarding pay & benefits. 
• Use feedback from team surveys, mystery shoppers and your own observations of the team to create, coordinate and lead training initiatives. 
• Develop a program of ongoing team events. 
• Provide support and guidance to People & Culture Coordinator/Generalist, management, and other team when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks under delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
• Support  learning and development programs and initiatives that provide internal development opportunities for team members.
• Oversee and manage employee disciplinary meetings, terminations, and investigations.
• Coordinate recruitment efforts with recruiting and hiring managers, including coordinating/attending internal and external job fairs, conducting interviews, accepting resumes and applications, maintaining a flow in an applicant tracking system.
• Support the onboarding process by providing appropriate onboarding documents, welcoming new hires, coordinating first day and necessary training including safety, policies, new hire orientation.
• Maintain Team Member files and accurate HRIS system.
• Coordinate and assist in reward and recognition programs.
• Manage termination process, conduct exit interviews and respond to employment related claims.
• Conduct New Hire Orientation training and any other HR trainings as needed.
• Ensure performance review process is followed from hire through employment; feedback on performance is offered consistently throughout a team member's journey; support is offered and all team members are offered programs to help them discover their best selves.
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

About you...

• College Degree in Business, Hospitality, or Related field preferred. SHRM certification preferred
• At least three (3) years of progressive Human Resources experience in a hotel or a related industry,  Preferably in an upscale or lifestyle brand hotel
• Thorough knowledge of employment related laws and regulations of the local area.
• You are organized.
• You execute.  You get things done.
• You have an eye for detail and can create and implement ideas, plans and programs.
• You can hold people accountable but make them feel good at the same time.
• You are a great communicator, in both English and Spanish.
• You use discretion and understand that confidentiality is key when handling team issues.
• You have a high level of energy and motivation towards your work.  
• You love people.
• You are humble.  There are no egos, no drama.
• You have excellent computer and system skills and an ability to quickly learn HRIS and other HR platforms
• Able to work early mornings, afternoons, evenings. Ability to work weekends and holidays as needed.
• Able to stand for up to 8 hours in a day.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.

What's in it for you...

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore family of brands.