Director of People & Culture

We are looking for a Director of People & Culture to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

In the role of Director of People & Culture, you will play a key role in the successful and timely re-opening of the hotel - leading all People & Culture functions specifically, recruitment, hiring, and building of policies, processes and culture throughout our pre-opening phase and beyond.

What you'll do... 

• Lead short- and long-term strategy planning and execution management of the People & Culture function for the hotel.
• Recommend the department’s budget and manage expenses within approved budget constraints. 
• Major areas of responsibility/ management include, but are not limited to: recruitment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. 
• Work closely with General Manager in implementing, achieving and maintaining the property goals and objectives.
• You’ll be the culture champion for the Delano brand, promoting a fair, safe and equitable environment, and championing empowerment, innovation, development, and communication.
• You’ll ensure that the hotels operate within the employment law framework in your operating state and locality. 
• You’ll act as an advisor to all managers on all aspects of employment and support team relations and performance management.
• You’ll develop, implement, and manage the nuts and bolts of the department, our policies, processes, and procedures.
• You'll get involved and lead projects. We want to hear your ideas and get your input.
• You'll create awareness for this re-opening of Delano Miami Beach and Ennismore through strategic activities to attract talent to hotels across our brands.
• You’ll lead our efforts in embedding Delano values and culture as well as Ennismore values into your team.
• You’ll lead and manage the People & Culture team.

What we're looking for...

• You have at least 4 years experience as a director in a human resource capacity; preferably in an upscale or lifestyle brand hotel
• Pre-opening hotel experience is preferred, but not required
• Ability to prioritize and adapt to the changing needs of the operation.
• Ability to take ownership of issues, solve problems and make effective decisions.
• You’re a great communicator – both verbally and written – and a great listener. Fluent in English and Spanish.
• You are a natural at leading and managing others, and you lead by example, creating an environment where your team can be their best self.
• You execute. You get things done. You are scarily organized.
• You have a keen eye for detail and love to share your notes and feedback.
• You know how to hold people accountable – but make people feel good at the same time.
• You love people and want to scout, hire and train the best team out there.
• You can keep a secret. You exercise discretion when handling team issues..
• You have a passion for hospitality, you inspire an enthusiastic guest-centered approach.
• You are humble and kind. You think big and encourage your team to believe.
• A reputation for honesty and integrity.

What’s in it for you…

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
• A competitive package and plenty of opportunity for development.

Delano is part of the Lifestyle Collective of Ennismore.  Ennismore is a creative hospitality company with a global collective of entrepreneurial and founder-built brands with purpose at their heart.  Ennismore and Accor entered a joint venture in 2021, creating a new autonomous entity and the world’s fastest-growing lifestyle and leisure hospitality company.