- Full-Time
- Permanent
- M GALLERY
- Talent & Culture
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Gem Forest Hotel Nairobi - MGallery Collection, Nairobi, Kenya
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REF55837Z
Learning & Development Coordinator
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
The MGallery Hotel Collection features boutique hotels, each with its own original design and unique stories to tell. Choosing to join MGallery is choosing to live and experience Memorable Moments.
MGallery Nairobi Gigiri will feature 105 rooms and suites; four restaurants, including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar; meeting rooms and a business centre; and wellness facilities spanning a gym, pool and spa.
With a prime location on Gigiri’s Limuru Road, fairly close to Nairobi’s city centre and Village Market, it will attract UN and NGO delegates, consultants and contractors, as well as diplomats, leisure visitors and the local community.
- Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
- Design, implement and evaluate training and development programs as identified by Training Needs Analysis.
- Proper administration of the Training Department.
- Prepare materials prior start of any Training.
- Compile all monthly reports and submit to the Talent & Culture Manager.
- Set up the training room well in advance before the training starts.
- To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
- Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
- Keep an up-to-Date training record.
- Compile and monitor the Trainee Programs.
- Maintain close contacts with local colleges, hotel schools and universities.
- To participate actively in Career Fairs.
- To carry out any other reasonable duties as assigned by the Learning & Development Manager.
- To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
- To provide a friendly, courteous and professional service at all times.
- To maintain good working relationships with your colleagues and all other departments.
- To respond to any changes in the department as dictated by the needs of the hotel.
- Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
- Minimum 1 year of experience in training coordination or learning and development.
- Demonstrates self-confidence, personable & refined.
- High degree of professionalism with understanding of hotel operations and business acumen.
- Excellent reading, writing and oral proficiency in English.
- Strong working knowledge of digital tools, i.e. MS Office..
- Prior experience with LMS administration.
- Previous experience in training coordination.
- Strong interpersonal and training skills.
- Excellent communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high-pressure situations.
- Strong presentation, facilitation, and communication abilities.
- Analytical mindset with the ability to assess training effectiveness.
- A proactive, team-oriented approach with a passion for employee development.
- Experience with e-learning platforms and content creation tools.
- Knowledge of adult learning principles and instructional design methodologies.
- Familiarity with hospitality industry standards and best practices.
- Ability to create engaging and interactive training materials.
- Experience in measuring and evaluating training effectiveness.
- Strong project management skills.
- Proficiency in data analysis and reporting.
Should be eligible to live and work in Kenya.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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