Company Description
"Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Overview of duties
• Behaves and acts in an exemplary fashion, embodying the brand mind-set
• Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms (co-meeting offer)
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour
Main responsibilities :
Customer relations
• Provides a friendly and personalised welcome for guests
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
Professional techniques / Production
• Completes the following tasks:
- prepares the point of sale and preparation areas
- welcomes guests and provides waiter service
- cleans and tidies the restaurant and preparation areas after closing
• Before every work shift, finds out about dish composition and any shortages
• Organises his/her work to suit fluctuations in numbers, events and guests
• Ensures the equipment used remains in good condition
• Complete regular floor checks and clear dirty trays from all levels
• Take & process all guest orders over the deck phone
Team management and cross-departmental responsibilities
Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc)
Commercial / Sales
• Is attentive to and respects guests' needs
• Helps increase customer loyalty through quality of service
• Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms
• Recommends and promotes the F&B and bar offers. In a wider context, is familiar with the hotel's services and latest offers
Management and administration
• Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories
Hygiene / Personal safety / Environment
• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)
Reporting line
Reports to Food & Beverage Services Manager
Qualifications
Education / Professional experience
• Vocational degree in hospitality or F&B studies
• At least 3 years' professional experience
• Computer literate
• Language: fluent in the national language, operational English and a 3rd language would be a plus
Skills / Qualities
Ensure all staff embody the same mind-set by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
• Guest oriented, service minded and attention to quality
• Sales acumen
• Good level of general culture
• Excellent presentation
• Team leader, a natural leader
• Well organised
• Autonomous
• Creative
Additional Information
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
- Pension Scheme: Secure your future with our contributory pension plan
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
- Complimentary Meals: Free meals provided whilst on duty
- Wellness Perks: Free access to the hotel gym
- Employee Assistance Programme: Confidential support available 24/7
- Annual Leave: Up to 33 days of annual leave per year (including public holidays)
Salary: £15.55 per hour (£31,535 per annum) + monthly service charge
The successful candidate must already have eligibility to work in the UK
