Outlet manager

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We are seeking a dynamic and experienced Outlet Manager to join our team in AlUla, Saudi Arabia. As the Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and maintaining high standards of quality and efficiency.

• Manage and supervise all aspects of outlet operations, including staff scheduling, inventory control, and financial performance
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Train, motivate, and lead a team of food and beverage professionals to deliver outstanding service
• Ensure compliance with all health, safety, and hygiene regulations
• Collaborate with other departments to maintain seamless operations and resolve any issues promptly
• Monitor and analyze key performance indicators to identify areas for improvement
• Handle customer feedback and complaints, implementing effective service recovery measures when necessary
• Oversee the maintenance and cleanliness of the outlet, coordinating with relevant departments
• Develop and maintain strong relationships with suppliers and vendors
• Stay informed about local culinary trends and incorporate them into menu planning and promotional activities
• Implement and maintain quality control measures for all food and beverage items
• Conduct regular staff meetings and performance evaluations to foster a positive work environment

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or a related field
• Minimum of 3-5 years of experience in a managerial role within the food and beverage industry, preferably in a hotel or resort setting
• Proven track record of successfully managing outlet operations and driving customer satisfaction
• Strong leadership skills with the ability to motivate and develop team members
• Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
• Proficiency in inventory management systems and point-of-sale (POS) software
• Solid understanding of food and beverage cost control and budgeting
• Demonstrated ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Knowledge of health and safety regulations in the food service industry
• Familiarity with local culture and cuisine in Saudi Arabia, particularly in the AlUla region
• Flexibility to work varying shifts, including weekends and holidays
• Proficiency in Microsoft Office Suite and other relevant software applications

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus