Operations Manager @ Navi Mumbai

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• The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals
• The Operations Manager is responsible for planning, organizing, directing and coordinating management activities of the operations in conjunction with the General Manager.
• Demonstrates and communicates short and long term focus.
• Responsible for delivering results that contribute to the mission and overall success of the hotel

Key Responsibilities:

• Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
•  Develop, recommend, implement and manage the operational department’s annual and long-term goals
• Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
• Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
• Ensures optimal compliance with corporate focus audit
• Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
• Effectively communicates with team members
• Conducts a daily briefing with management on current key activities
• Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
• Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
• Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
• Ensures compliance with local health and safety regulations

Hygiene / Personal safety / Environment:

• Ensures that the workplace and storage areas remain clean and tidy
• Respects the instructions and safety guidelines for the equipment (s)he uses

• 12 to 14 years’ hospitality experience including expertise in managing multiple departments
• Hands on experience of handling large inventory of 150+ rooms will be an added plus
• Good people leadership skills to manage a multi skilled team.
• Strong understanding of Revenue Management process and Finance as the role will be the head of the hotel under guidance from General Manager.

All your information will be kept confidential according to EEO guidelines.